Novel scores 9.1/10 on Booking.com and 3.4/5 on Google.

How many guest reviews were analysed for Novel?

HotelShortlist analysed 33 guest reviews for Novel to build this verified profile.

Is Novel a 4-star hotel?

Yes — Novel is a 4-star property in Warsaw.

How do I get the member rate?

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Assessment visible · Rates members only

HotelShortlist rating

1/5

Not on the HotelShortlist: Noise complaints in 18% of guest reviews; Guests report hidden fees.

Warsaw

Novel

Name: Novel
Address: Warsaw

★★★★

9.1

Booking score

3.4

Google rating

★★★★

Star rating

≈2020

Built / renovated

16+

Highest floor guests reported

18%

Noise mentions

Engine scores ·Newness ≈2020 ·Location 3.4

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Novel Worth It? The Honest Verdict

9.1/10 Booking.com3.4/5 Google33 reviews read4-star

As of 8 October 2026, 33 guest reviews give Novel 9.1/10 on Booking.com and 3.4/5 on Google.

Most-repeated praise: Excellent location near metro stations and public transportation, strategically positioned between airport and city center for easy mobility 8 reviews.

Complaints

Noise and Room Complaints at Novel: Which Rooms to Avoid

Severe cleanliness issues including visible dirt, dust, spiderwebs, pebbles, hair, and unwashed dishes in common areas and kitchens 11 reviews
Stained, torn, and deteriorating bedding with holes in sheets and pillowcases that appear unsanitary 4 reviews
Extremely poor communication with owner—unresponsive via phone, delayed or absent WhatsApp replies, making problem resolution impossible 8 reviews

Rooms to avoid

Apartment 16F (shared corridor, noise transmission issues)

What guests praise

Novel Reviews — What Guests Actually Say vs the Marketing

Novel sells itself as a 4-star hotel. What guests repeat most:

Excellent location near metro stations and public transportation, strategically positioned between airport and city center for easy mobility 8 reviews
Spacious, clean, and well-organized apartments with modern furnishings and comfortable beds 6 reviews
Large, well-appointed bathrooms with strong water pressure and spacious showers 4 reviews

Method

How HotelShortlist Researched Novel

We read 33 public guest reviews of Novel, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-08. If you represent Novel and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Excellent location near metro stations and public transportation, strategically positioned between airport and city center for easy mobility (8×)

Spacious, clean, and well-organized apartments with modern furnishings and comfortable beds (6×)

Large, well-appointed bathrooms with strong water pressure and spacious showers (4×)

Members see this finding in full Members see this finding in full Members see this finding in full Members (4×)

Members see this finding in full Members see this finding in full Members see(3×)

Members see this finding in full Members see this finding in full Members see this finding in ful(3×)

Members see this finding in full Members see this finding in full Members see this findi(2×)

Members see this finding in full Members see this finding in ful(2×)

5 more positive findings visible to members.

Watch-outs · 8 recorded

Severe cleanliness issues including visible dirt, dust, spiderwebs, pebbles, hair, and unwashed dishes in common areas and kitchens (11×)

Stained, torn, and deteriorating bedding with holes in sheets and pillowcases that appear unsanitary (4×)

Extremely poor communication with owner—unresponsive via phone, delayed or absent WhatsApp replies, making problem resolution impossible (8×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in (6×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members (4×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members (2×)

Members see this finding in full Members see this finding in full Members see this finding i (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in ful (3×)

5 more watch-outs are visible to members.

Parking note. Problematic — Street parking reserved for residents only; guests receive parking fines unless directed to Mokotowska Street.

What guests report

Bed & mattress

Comfortable, modern beds; some guests report worn or torn bedding

Bathroom & water

Large, spacious bathrooms with strong water pressure and comfortable showers; missing basic toiletries like soap

Breakfast

Not provided; minimal tea/coffee sachets and sugar packets only

AC / heating

No air conditioning; poor ventilation reported

Local knowledge

Park on Mokotowska Street, not Jaworzynska—street is residents-only and guests receive fines

Contact owner via WhatsApp messaging only; phone calls will not be answered

Bring your own tea, coffee, and toiletries—only minimal sachets and no soap provided

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Members see this finding in full Members see this finding in full Members

Members see this finding in full Members see this finding in full Members see this finding in full Me

Members see this finding in full Members see this finding in full Member

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Room intel

Noisy rooms to avoid

Apartment 16F (shared corridor, noise transmission issues)

Extra charges guests were surprised by

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