How is Strawberry Hill rated?

Strawberry Hill scores 9.0/10 on Booking.com and 4.3/5 on Google.

How many guest reviews were analysed for Strawberry Hill?

HotelShortlist analysed 500 guest reviews for Strawberry Hill to build this verified profile.

Is Strawberry Hill a 4-star hotel?

Yes — Strawberry Hill is a 4-star property in Jamaica.

How do I get the member rate?

HotelShortlist is a private members’ club. Ask for an introduction and, once admitted, member rates are unlocked on every verified hotel.

Assessment visible · Rates members only

HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Jamaica

Strawberry Hill

Name: Strawberry Hill
Address: Jamaica

★★★★

9.0

Booking score

4.3

Google rating

853

Total reviews

★★★★

Star rating

≈2012

Built / renovated

Chris Blackwell

Owner

Noise mentions

Engine scores ·Newness ≈2012 ·Location 4.3

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Strawberry Hill Worth It? The Honest Verdict

9.0/10 Booking.com4.3/5 Google500 reviews read4-star

As of 4 October 2026, 500 guest reviews give Strawberry Hill 9.0/10 on Booking.com and 4.3/5 on Google.

Most-repeated praise: Breathtaking panoramic views of Kingston, the Blue Mountains, and surrounding valleys that guests consistently describe as the defining highlight of the property, with many noting the views from various villas, the infinity pool, and restaurant areas are world-class 142 reviews.

Complaints

Noise and Room Complaints at Strawberry Hill: Which Rooms to Avoid

Inconsistent and unprofessional service from restaurant and front desk staff, ranging from rude and dismissive attitudes to slow drink preparation, poor table attention, and lack of responsiveness to guest requests 48 reviews
Food quality issues including cold appetizers, overcooked entrees, bland seasoning, stale dishes, and inconsistent preparation despite premium pricing, with some guests noting the food does not match the restaurant's reputation 34 reviews
Discriminatory treatment and differential policy enforcement based on guest appearance or race, with some guests denied pool access or photographing privileges while other guests were allowed the same activities 8 reviews

Rooms to avoid

Cottages near main recreational areas susceptible to late-night music and events

What guests praise

Strawberry Hill Reviews — What Guests Actually Say vs the Marketing

Strawberry Hill sells itself as a 4-star hotel. What guests repeat most:

Breathtaking panoramic views of Kingston, the Blue Mountains, and surrounding valleys that guests consistently describe as the defining highlight of the property, with many noting the views from various villas, the infinity pool, and restaurant areas are world-class 142 reviews
Serene, tranquil mountain atmosphere with cool crisp air that provides a peaceful escape from the heat and bustle of Kingston, enhanced by natural sounds of birds and nature 89 reviews
Beautifully maintained lush gardens, grounds, and landscaping with exotic flora, vibrant vegetation, and thoughtful natural design that creates an immersive nature experience 78 reviews

Room requests

Which Room Should You Ask For at Strawberry Hill?

Ask for

Cottages away from staff parking lot (Gong cottage reported staff noise during morning car washing)

Method

How HotelShortlist Researched Strawberry Hill

We read 500 public guest reviews of Strawberry Hill, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-04. If you represent Strawberry Hill and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Breathtaking panoramic views of Kingston, the Blue Mountains, and surrounding valleys that guests consistently describe as the defining highlight of the property, with many noting the views from various villas, the infinity pool, and restaurant areas are world-class (142×)

Serene, tranquil mountain atmosphere with cool crisp air that provides a peaceful escape from the heat and bustle of Kingston, enhanced by natural sounds of birds and nature (89×)

Beautifully maintained lush gardens, grounds, and landscaping with exotic flora, vibrant vegetation, and thoughtful natural design that creates an immersive nature experience (78×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Inconsistent and unprofessional service from restaurant and front desk staff, ranging from rude and dismissive attitudes to slow drink preparation, poor table attention, and lack of responsiveness to guest requests (48×)

Food quality issues including cold appetizers, overcooked entrees, bland seasoning, stale dishes, and inconsistent preparation despite premium pricing, with some guests noting the food does not match the restaurant's reputation (34×)

Discriminatory treatment and differential policy enforcement based on guest appearance or race, with some guests denied pool access or photographing privileges while other guests were allowed the same activities (8×)

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5 more watch-outs are visible to members.

Parking note. Comfortable — Multiple reviews mention ample parking and private gated parking grounds with no complaints about parking availability or accessibility.

What guests report

View

Spectacular panoramic views from Highgate and Mount View villas overlooking Kingston, Blue Mountains, Newcastle, and surrounding valleys; best from restaurant terrace and infinity pool areas

Bed & mattress

Supremely comfortable with luxury mattresses and pre-warmable blanket systems; however some rooms described as dated with basic furnishings

Bathroom & water

Variable quality; some rooms have rundown bathrooms with oversized toilet bowl rims; hot water availability mentioned positively

Wi-Fi

Unreliable; multiple reports of wifi not working in rooms, particularly for Apple devices

Breakfast

Complimentary included breakfast with good variety and fresh fruit, pastries, eggs, coffee, and tea; praised as generous; repetitive if staying multiple nights

AC / heating

No air conditioning in most cottages; reliance on natural ventilation and fans; temperature is cool due to altitude but some find it cold at night

Elevator

None — stairs only

Local knowledge

Book restaurant reservations well in advance via email and confirm your name is on the list at the entry gate to avoid delays

Highgate and Mount View villas offer the best views of Kingston and surrounding mountains; request these specifically when booking

Bring a sweater—the mountain altitude makes it significantly cooler than Kingston, especially at night

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Room intel

Quiet rooms / wings

Cottages away from staff parking lot (Gong cottage reported staff noise during morning car washing)

Noisy rooms to avoid

Cottages near main recreational areas susceptible to late-night music and events

Extra charges guests were surprised by

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Character & facilities

Design & character 5% of reviews mention design

Rustic cottages with hand-crafted furnishings and colonial architecture
Intentional 'lived-in' aesthetic that blends authentically with nature rather than clinical modern design
Unique infinity pool designed to seamlessly integrate with landscape rather than standard blue-tiled pools

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