How is Hotel Acta Moa rated?

Hotel Acta Moa scores 10.0/10 on Booking.com and 4.2/5 on Google.

How many guest reviews were analysed for Hotel Acta Moa?

HotelShortlist analysed 261 guest reviews for Hotel Acta Moa to build this verified profile.

Is Hotel Acta Moa a 4-star hotel?

Yes — Hotel Acta Moa is a 4-star property in Lisbon.

How do I get the member rate?

HotelShortlist is a private members’ club. Ask for an introduction and, once admitted, member rates are unlocked on every verified hotel.

Assessment visible · Rates members only

HotelShortlist rating

1/5

Not on the HotelShortlist: Noise complaints in 11% of guest reviews; Guests report hidden fees.

Lisbon

Hotel Acta Moa

Name: Hotel Acta Moa
Address: Lisbon

★★★★

10.0

Booking score

4.2

Google rating

153

Total reviews

★★★★

Star rating

≈2025

Built / renovated

17+

Highest floor guests reported

11%

Noise mentions

Engine scores ·Newness ≈2025 ·Location 4.2

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Hotel Acta Moa Worth It? The Honest Verdict

10.0/10 Booking.com4.2/5 Google261 reviews read4-star

As of 6 October 2026, 261 guest reviews give Hotel Acta Moa 10.0/10 on Booking.com and 4.2/5 on Google.

Most-repeated praise: Spacious, modern rooms with high-quality furnishings, comfortable beds, and thoughtful details like Nespresso machines and minibars that make extended stays practical 62 reviews.

Complaints

Noise and Room Complaints at Hotel Acta Moa: Which Rooms to Avoid

Chronic infrastructure failures including non-functional air conditioning (heat-only during winter), broken elevators with extreme wait times (7–10 min), and inconsistent hot water supply affecting multiple guests 21 reviews
Constant, unaddressed noise from railway tracks immediately adjacent to hotel, train passbys every 10 minutes, audible throughout day and night despite claims of soundproofing 19 reviews
Severe service lapses including ignored guest requests, long restaurant wait times without acknowledgment, staff treating prepaid breakfast guests as unwelcome, and poor follow-up on complaints 17 reviews

Rooms to avoid

Rooms facing street/avenue (high traffic noise)
Rooms on railway-adjacent side (constant train noise)
Room 1101 (directly near railway tracks, frequent retumbling)
Upper floors 14+ (more elevator/hallway noise and train vibration)

What guests praise

Hotel Acta Moa Reviews — What Guests Actually Say vs the Marketing

Hotel Acta Moa sells itself as a 4-star hotel. What guests repeat most:

Spacious, modern rooms with high-quality furnishings, comfortable beds, and thoughtful details like Nespresso machines and minibars that make extended stays practical 62 reviews
Excellent location balancing airport convenience (10–15 min drive) with direct metro access (5 min walk) to reach central Lisbon efficiently 58 reviews
Consistently praised cleanliness and daily housekeeping that maintains high standards throughout guest stays 51 reviews

Method

How HotelShortlist Researched Hotel Acta Moa

We read 261 public guest reviews of Hotel Acta Moa, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-06. If you represent Hotel Acta Moa and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Spacious, modern rooms with high-quality furnishings, comfortable beds, and thoughtful details like Nespresso machines and minibars that make extended stays practical (62×)

Excellent location balancing airport convenience (10–15 min drive) with direct metro access (5 min walk) to reach central Lisbon efficiently (58×)

Consistently praised cleanliness and daily housekeeping that maintains high standards throughout guest stays (51×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Chronic infrastructure failures including non-functional air conditioning (heat-only during winter), broken elevators with extreme wait times (7–10 min), and inconsistent hot water supply affecting multiple guests (21×)

Constant, unaddressed noise from railway tracks immediately adjacent to hotel, train passbys every 10 minutes, audible throughout day and night despite claims of soundproofing (19×)

Severe service lapses including ignored guest requests, long restaurant wait times without acknowledgment, staff treating prepaid breakfast guests as unwelcome, and poor follow-up on complaints (17×)

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5 more watch-outs are visible to members.

Parking note. Adequate — Public EMEL parking available directly behind hotel for €3/day; no on-site parking but convenient and affordable nearby option.

What guests report

View

Upper floors (14+) have excellent city/skyline views; rooms facing street/railway have poor views; terrace rooms on top floors have exceptional sunrise/sunset views

Bed & mattress

Consistently praised as comfortable and high-quality; some reports of beds being euro singles pushed together despite booking doubles

Bathroom & water

Spacious and well-designed; strong water pressure praised; hot water supply unreliable (30L boiler system)—runs cold after 5 minutes

Wi-Fi

Not mentioned in reviews; presumed adequate

Breakfast

Buffet with fresh fruits, varied options, hot items (sausage, eggs, beans); quality decent for €15 but some find portion control or warm-up issues; skip if budget-conscious as cheaper restaurants nearby

AC / heating

Heat-only functional during winter (cannot cool); centrally controlled with no individual room adjustment; guests report overheating and inability to lower temperature

Elevator

Unreliable

Local knowledge

Request a room away from the street and railway tracks; rooms facing interior courtyard are significantly quieter

Book breakfast (€15) in advance or ask reception about early departure packages—staff are sometimes inflexible about last-minute requests

Arrive with low expectations for hot water in shower; system is limited (30L boiler), so shower quickly or wait 30+ minutes for reheat

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Room intel

Noisy rooms to avoid

Rooms facing street/avenue (high traffic noise)
Rooms on railway-adjacent side (constant train noise)
Room 1101 (directly near railway tracks, frequent retumbling)
Upper floors 14+ (more elevator/hallway noise and train vibration)

Extra charges guests were surprised by

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Character & facilities

Design & character 3% of reviews mention design

Fresh, contemporary aesthetic with modern furnishings throughout
Thoughtfully designed spaces and functional layouts
Visually appealing coworking and common areas

Gym & fitness Excellent

Modern cardio equipment, free weights, squat racks, crossfit gear
Well-equipped compared to standard hotel gyms, open 24 hours
Some reports of broken equipment and cleanliness issues in maintenance state

Family facilities

Pool and terrace area
Spacious rooms suitable for families with children
Staff noted as welcoming to toddlers and families

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