How is Hotel Infante Santo Lisboa rated?

Hotel Infante Santo Lisboa scores 10.0/10 on Booking.com and 3.9/5 on Google.

How many guest reviews were analysed for Hotel Infante Santo Lisboa?

HotelShortlist analysed 61 guest reviews for Hotel Infante Santo Lisboa to build this verified profile.

Is Hotel Infante Santo Lisboa a 4-star hotel?

Yes — Hotel Infante Santo Lisboa is a 4-star property in Lisbon.

How do I get the member rate?

HotelShortlist is a private members’ club. Ask for an introduction and, once admitted, member rates are unlocked on every verified hotel.

Assessment visible · Rates members only

HotelShortlist rating

1/5

Not on the HotelShortlist: Noise complaints in 13% of guest reviews; Guests report hidden fees.

Lisbon

Hotel Infante Santo Lisboa

Name: Hotel Infante Santo Lisboa
Address: Lisbon

★★★★

10.0

Booking score

3.9

Google rating

Total reviews

★★★★

Star rating

≈2025

Built / renovated

13%

Noise mentions

Engine scores ·Newness ≈2025 ·Location 3.9

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

Ask for an introduction Already a member? Sign in

Verdict

Is Hotel Infante Santo Lisboa Worth It? The Honest Verdict

10.0/10 Booking.com3.9/5 Google61 reviews read4-star

As of 6 October 2026, 61 guest reviews give Hotel Infante Santo Lisboa 10.0/10 on Booking.com and 3.9/5 on Google.

Most-repeated praise: Exceptionally friendly, attentive, and professional staff who go out of their way to help guests with local recommendations and special requests, even at inconvenient hours. 16 reviews.

Complaints

Noise and Room Complaints at Hotel Infante Santo Lisboa: Which Rooms to Avoid

Severe, constant, and inescapable noise from trains, trams, cars, motorcycles, and traffic throughout the day and night that defeats double-glazing and makes sleep nearly impossible. 8 reviews
Mattresses are excessively firm and uncomfortable, causing neck/body pain; pillows are of poor quality and do not support adequate sleep. 5 reviews
Shower and water system problems including water shutting off mid-shower, inability to get cold water, or water only coming out scalding hot. 4 reviews

Rooms to avoid

Street-side rooms experience full traffic/train/tram noise 360 degrees

What guests praise

Hotel Infante Santo Lisboa Reviews — What Guests Actually Say vs the Marketing

Hotel Infante Santo Lisboa sells itself as a 4-star hotel. What guests repeat most:

Exceptionally friendly, attentive, and professional staff who go out of their way to help guests with local recommendations and special requests, even at inconvenient hours. 16 reviews
Rooms are consistently described as very clean, spacious, well-decorated, and newly renovated with modern furnishings. 18 reviews
Excellent location near public transport, restaurants, and major Lisbon attractions including Belém, Congress Centre, and city centre with convenient bus and tram access. 12 reviews

Method

How HotelShortlist Researched Hotel Infante Santo Lisboa

We read 61 public guest reviews of Hotel Infante Santo Lisboa, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-06. If you represent Hotel Infante Santo Lisboa and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally friendly, attentive, and professional staff who go out of their way to help guests with local recommendations and special requests, even at inconvenient hours. (16×)

Rooms are consistently described as very clean, spacious, well-decorated, and newly renovated with modern furnishings. (18×)

Excellent location near public transport, restaurants, and major Lisbon attractions including Belém, Congress Centre, and city centre with convenient bus and tram access. (12×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this fin(7×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this findin(5×)

Members see this finding in full Members see this finding in full Members see this finding in full Members s(6×)

Members see this finding in full Members see this finding in full Members see this finding in full Members s(8×)

Members see this finding in full Members see this finding in full Members see this finding in full (4×)

5 more positive findings visible to members.

Watch-outs · 8 recorded

Severe, constant, and inescapable noise from trains, trams, cars, motorcycles, and traffic throughout the day and night that defeats double-glazing and makes sleep nearly impossible. (8×)

Mattresses are excessively firm and uncomfortable, causing neck/body pain; pillows are of poor quality and do not support adequate sleep. (5×)

Shower and water system problems including water shutting off mid-shower, inability to get cold water, or water only coming out scalding hot. (4×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Mem (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full M (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see (3×)

5 more watch-outs are visible to members.

Parking note. Problematic — Multiple guests report inability to stop in front due to highway, and no parking available; one review explicitly states 'no parking'.

What guests report

View

Rooms with balconies offer stunning Tejo river views; street-side rooms overlook highway instead of river despite marketing claims.

Bed & mattress

Mattresses extremely firm and uncomfortable; pillows poor quality; beds described as 'very hard' and causing discomfort.

Bathroom & water

Water pressure and temperature unreliable; shower intermittently shuts off mid-use; cold water unavailable in some rooms; only scalding hot water in others.

Wi-Fi

Unreliable; requires re-authentication every 30 minutes; disconnects when not actively in use.

Breakfast

Abundant, delicious, and well-presented; coffee machine has history of breaking; single-day breakfast pricing significantly higher than multi-day packages.

AC / heating

Unreliable; difficult to control; fails to reach desired temperature; improvements possible.

Local knowledge

Request a room away from the street side if noise sensitivity is a concern; double-glazing does not fully block train/traffic noise.

Arrive with low expectations for WiFi reliability—expect to re-authenticate every 30 minutes.

Breakfast machine has history of breaking; ask reception if it is functioning before ordering.

Members see this finding in full Members see this finding in full Members see this finding in full Members see

Members see this finding in full Members see this finding in full Members see this finding in full

Members see this finding in full Members see this finding in full Members see this finding in ful

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full M

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full

Members see the full detail. Ask for an introduction

Room intel

Noisy rooms to avoid

Street-side rooms experience full traffic/train/tram noise 360 degrees

Extra charges guests were surprised by

Members see this finding in full Members see this finding in
Members see this finding in full Members see this findi

Members see the full detail. Ask for an introduction

You are reading research nobody publishes.

This assessment is one of 200+ across 25+ cities. Members also see the rate — and book it. Membership is by introduction; if you found your way here, tell us who you are.

Ask for an introduction