How many guest reviews were analysed for Hotel Lisboa Plaza Lisbon Heritage Collection Avenida?

HotelShortlist analysed 500 guest reviews for Hotel Lisboa Plaza Lisbon Heritage Collection Avenida to build this verified profile.

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HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Lisbon

Hotel Lisboa Plaza Lisbon Heritage Collection Avenida

Name: Hotel Lisboa Plaza Lisbon Heritage Collection Avenida
Address: Lisbon

★★★★

9.0

Booking score

4.5

Google rating

1,723

Total reviews

★★★★

Star rating

≈2014

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2014 ·Location 4.5

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Hotel Lisboa Plaza Lisbon Heritage Collection Avenida Worth It? The Honest Verdict

9.0/10 Booking.com4.5/5 Google500 reviews read4-star

As of 13 October 2026, 500 guest reviews give Hotel Lisboa Plaza Lisbon Heritage Collection Avenida 9.0/10 on Booking.com and 4.5/5 on Google.

Most-repeated praise: Exceptionally warm, friendly, and professional staff who go above and beyond to help with restaurant recommendations, city navigation, lost items, and special requests, making guests feel genuinely welcomed and valued. 87 reviews.

Complaints

Noise and Room Complaints at Hotel Lisboa Plaza Lisbon Heritage Collection Avenida: Which Rooms to Avoid

Thin walls and poor soundproofing allow guests to hear conversations, footsteps, plumbing noise, and nighttime activity from adjacent and upper rooms, disrupting sleep despite outer street being quiet. 9 reviews
Rooms dated and showing age with 1970s–1980s style decor, worn furnishings, musty odors in older carpeted areas, stale air circulation, and cosmetic wear that feel budget rather than upscale despite 4-star rating. 11 reviews
Recurring stale, musty, or foul smells in rooms and hallways attributed to old carpeting, poor ventilation, pet-friendly status, and age of building that cleaning and AC vent work did not resolve. 4 reviews

Rooms to avoid

Lower floors closer to street noise from Avenida and nearby restaurants/bars
Rooms with plumbing running through them or adjacent to main pipes
Rooms above breakfast room or near elevator shafts

What guests praise

Hotel Lisboa Plaza Lisbon Heritage Collection Avenida Reviews — What Guests Actually Say vs the Marketing

Hotel Lisboa Plaza Lisbon Heritage Collection Avenida sells itself as a 4-star hotel. What guests repeat most:

Exceptionally warm, friendly, and professional staff who go above and beyond to help with restaurant recommendations, city navigation, lost items, and special requests, making guests feel genuinely welcomed and valued. 87 reviews
Excellent breakfast buffet served until noon with diverse options including fresh pastries, fruits, cheeses, hot items, chocolate fountain, and high-quality Nespresso coffee that energizes days of sightseeing. 68 reviews
Prime central location just off Avenida da Liberdade within easy walking distance to metro, historic sites, shops, restaurants, and major attractions like Rossio Square while remaining on a quiet, safe side street. 76 reviews

Room requests

Which Room Should You Ask For at Hotel Lisboa Plaza Lisbon Heritage Collection Avenida?

Ask for

Higher floors quieter than lower floors
Rooms away from street side and plumbing lines less noisy
5th floor rooms adjacent to terrace area

Method

How HotelShortlist Researched Hotel Lisboa Plaza Lisbon Heritage Collection Avenida

We read 500 public guest reviews of Hotel Lisboa Plaza Lisbon Heritage Collection Avenida, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-13. If you represent Hotel Lisboa Plaza Lisbon Heritage Collection Avenida and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally warm, friendly, and professional staff who go above and beyond to help with restaurant recommendations, city navigation, lost items, and special requests, making guests feel genuinely welcomed and valued. (87×)

Excellent breakfast buffet served until noon with diverse options including fresh pastries, fruits, cheeses, hot items, chocolate fountain, and high-quality Nespresso coffee that energizes days of sightseeing. (68×)

Prime central location just off Avenida da Liberdade within easy walking distance to metro, historic sites, shops, restaurants, and major attractions like Rossio Square while remaining on a quiet, safe side street. (76×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full (61×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Thin walls and poor soundproofing allow guests to hear conversations, footsteps, plumbing noise, and nighttime activity from adjacent and upper rooms, disrupting sleep despite outer street being quiet. (9×)

Rooms dated and showing age with 1970s–1980s style decor, worn furnishings, musty odors in older carpeted areas, stale air circulation, and cosmetic wear that feel budget rather than upscale despite 4-star rating. (11×)

Recurring stale, musty, or foul smells in rooms and hallways attributed to old carpeting, poor ventilation, pet-friendly status, and age of building that cleaning and AC vent work did not resolve. (4×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this (3×)

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5 more watch-outs are visible to members.

Parking note. Adequate — Free street parking available but sometimes tight; valet parking service offered around corner for small daily fee; staff helpful with finding spots.

What guests report

View

5th floor rooms have access to rooftop terrace with city views; rooms on Avenida side may have more street noise

Bed & mattress

Very comfortable and praised; some guests found mattress hard; softer/firmer options available on request

Bathroom & water

Spacious with excellent water pressure and hot water; bidet included; some rooms dated with 1970s style

Wi-Fi

Strong and reliable in most areas; one guest reported unstable connection in specific room that disconnected frequently

Breakfast

Excellent quality buffet with extensive variety, fresh ingredients, exceptional pastries and Nespresso coffee; worth the included cost; repetitive only if staying 4+ days

AC / heating

Works well and keeps rooms cool; some guests complained full blast only delivers weak trickle of air; heating/cooling controlled by guest

Elevator

Available

Local knowledge

Request a room away from the street side and plumbing lines if noise-sensitive; higher floors quieter than lower.

Breakfast served 7am-noon (later than most hotels); arrive early or stay late to avoid rush.

Explore the 5th floor rooftop terrace with honesty bar and city views—many guests call it a hidden gem.

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Room intel

Quiet rooms / wings

Higher floors quieter than lower floors
Rooms away from street side and plumbing lines less noisy
5th floor rooms adjacent to terrace area

Noisy rooms to avoid

Lower floors closer to street noise from Avenida and nearby restaurants/bars
Rooms with plumbing running through them or adjacent to main pipes
Rooms above breakfast room or near elevator shafts

Extra charges guests were surprised by

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Character & facilities

Design & character 2% of reviews mention design

Art Deco features and ornate details throughout lobby and bar areas
Traditional Portuguese heritage style with classic elegance that feels authentic rather than generic
Thoughtful architectural details like tiled desks, fresh flowers, tastefully curated bookshelves in lounges

Gym & fitness Basic

Small, stuffy room with minimal equipment (up to 10kg dumbbells only)
Functional but underwhelming; guests note Lisbon hills make gym less necessary
Token fitness facility rather than a destination feature

Family facilities

Family rooms and suites available with extra beds on request
Pet-friendly accommodations and willing to accommodate dogs at breakfast
Spacious rooms with areas for children to play safely
Long breakfast service until noon convenient for families with early risers and late sleepers

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