How is Martinhal Lisbon Oriente rated?

Martinhal Lisbon Oriente scores 9.6/10 on Booking.com and 4.8/5 on Google.

How many guest reviews were analysed for Martinhal Lisbon Oriente?

HotelShortlist analysed 387 guest reviews for Martinhal Lisbon Oriente to build this verified profile.

Is Martinhal Lisbon Oriente a 5-star hotel?

Yes — Martinhal Lisbon Oriente is a 5-star property in Lisbon.

How do I get the member rate?

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HotelShortlist rating

4.5/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Lisbon

Martinhal Lisbon Oriente

Name: Martinhal Lisbon Oriente
Address: Lisbon

★★★★★

9.6

Booking score

4.8

Google rating

379

Total reviews

★★★★★

Star rating

≈2023

Built / renovated

15+

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2023 ·Location 4.8

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Martinhal Lisbon Oriente Worth It? The Honest Verdict

9.6/10 Booking.com4.8/5 Google387 reviews read5-star

As of 13 October 2026, 387 guest reviews give Martinhal Lisbon Oriente 9.6/10 on Booking.com and 4.8/5 on Google.

Most-repeated praise: Exceptionally family-oriented design with dedicated kids club (free mornings), separate bunk-bed rooms with sliding doors, playgrounds, trampolines, game rooms, and child-aware staff who remember kids' names and interests. 87 reviews.

Complaints

Noise and Room Complaints at Martinhal Lisbon Oriente: Which Rooms to Avoid

Room cleaning on long-term stays reduced to once weekly instead of daily; guest requested separate payment for additional housekeeping, and garbage accumulates requiring repeated requests for removal.
Restaurant quality inconsistent and problematic during extended stays: cold food, raw ingredients, missing items from orders, daily room service failures over two-week period despite compensation attempts, suggesting serious kitchen management issues. 2 reviews
Alleged discriminatory treatment with racial disparities: guests reported being shown LinkedIn profiles, facing stricter payment requirements (six months vs two months) compared to Caucasian guests, and receiving dismissive responses when requesting clarification on terms.

Rooms to avoid

Rooms near breakfast area affected by conservatory door draft and noise during peak morning service
Lower floors and ground level closer to restaurant/bar noise and common activity
Rooms in proximity to live music venue (New Year's Eve) too loud for conversation despite premium package pricing

What guests praise

Martinhal Lisbon Oriente Reviews — What Guests Actually Say vs the Marketing

Martinhal Lisbon Oriente sells itself as a 5-star hotel. What guests repeat most:

Exceptionally family-oriented design with dedicated kids club (free mornings), separate bunk-bed rooms with sliding doors, playgrounds, trampolines, game rooms, and child-aware staff who remember kids' names and interests. 87 reviews
Spacious apartment-style rooms with full kitchenettes (dishwasher, stovetop, refrigerator), washing machines, modern technology (motorized blackout curtains, heated toilet seats, central lighting controls), and premium furnishings that justify the five-star rating. 79 reviews
Outstanding breakfast buffet with extensive variety, fresh ingredients, a la carte options, dietary accommodations (gluten-free, dairy-free clearly labeled), honeycomb instead of jarred honey, and attentive waitstaff who anticipate needs. 68 reviews

Room requests

Which Room Should You Ask For at Martinhal Lisbon Oriente?

Ask for

Upper floors (10-15) generally quieter due to distance from common areas and street level
Rooms with vestibules separating hallway from living space reported as nearly soundproof
Garden-facing rooms quieter than street-facing; well-insulated windows throughout minimize external noise

Method

How HotelShortlist Researched Martinhal Lisbon Oriente

We read 387 public guest reviews of Martinhal Lisbon Oriente, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-13. If you represent Martinhal Lisbon Oriente and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally family-oriented design with dedicated kids club (free mornings), separate bunk-bed rooms with sliding doors, playgrounds, trampolines, game rooms, and child-aware staff who remember kids' names and interests. (87×)

Spacious apartment-style rooms with full kitchenettes (dishwasher, stovetop, refrigerator), washing machines, modern technology (motorized blackout curtains, heated toilet seats, central lighting controls), and premium furnishings that justify the five-star rating. (79×)

Outstanding breakfast buffet with extensive variety, fresh ingredients, a la carte options, dietary accommodations (gluten-free, dairy-free clearly labeled), honeycomb instead of jarred honey, and attentive waitstaff who anticipate needs. (68×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding(71×)

5 more positive findings visible to members.

Watch-outs · 8 recorded

Room cleaning on long-term stays reduced to once weekly instead of daily; guest requested separate payment for additional housekeeping, and garbage accumulates requiring repeated requests for removal. (1×)

Restaurant quality inconsistent and problematic during extended stays: cold food, raw ingredients, missing items from orders, daily room service failures over two-week period despite compensation attempts, suggesting serious kitchen management issues. (2×)

Alleged discriminatory treatment with racial disparities: guests reported being shown LinkedIn profiles, facing stricter payment requirements (six months vs two months) compared to Caucasian guests, and receiving dismissive responses when requesting clarification on terms. (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in ful (1×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this (2×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in (1×)

5 more watch-outs are visible to members.

Parking note. Comfortable — Spacious underground parking with elevator access to rooms; guests mention convenient parking, though €25/night fee applies.

What guests report

View

Upper floors (10-15) offer panoramic river and city views; ground/lower floors have garden views or limited vistas. River-view rooms highly praised but not all justify premium pricing.

Bed & mattress

Premium quality boxspring beds with cloud-like toppers consistently praised as exceptionally comfortable; one guest noted pillow quality could be improved but mattresses excellent.

Bathroom & water

Spacious bathrooms with high-quality finishes, heated bidet toilet seats (Japanese-style with water jets), strong water pressure, excellent hot water, modern fixtures; shower controls can be confusing/stiff.

Wi-Fi

Excellent WiFi 6 connectivity, fast and reliable according to multiple guests; described as 'WiFi 6 goes that flies' in one review.

Breakfast

Exceptional daily buffet with a la carte options, fresh ingredients, diverse selection accommodating dietary restrictions; Sunday brunch (€25 adults/€12.50 kids) highly praised as exceptional value with premium quality.

AC / heating

Silent but effective air conditioning; rooms maintain comfortable temperature; guests able to sleep with windows open in November.

Elevator

Available

Local knowledge

Book rooms away from breakfast area if you value quiet; the conservatory door creates significant drafts in morning.

Request a room on upper floors (10+) for best river/city views and quietest experience; ground/lower floors closer to common areas.

Uber to old town Lisbon costs €6-12 and takes 15-25 minutes; metro from Oriente station 10 min walk is cheaper alternative.

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Room intel

Quiet rooms / wings

Upper floors (10-15) generally quieter due to distance from common areas and street level
Rooms with vestibules separating hallway from living space reported as nearly soundproof
Garden-facing rooms quieter than street-facing; well-insulated windows throughout minimize external noise

Noisy rooms to avoid

Rooms near breakfast area affected by conservatory door draft and noise during peak morning service
Lower floors and ground level closer to restaurant/bar noise and common activity
Rooms in proximity to live music venue (New Year's Eve) too loud for conversation despite premium package pricing

Extra charges guests were surprised by

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Character & facilities

Design & character 7% of reviews mention design

Thoughtfully designed apartment-style rooms with clean lines and contemporary furniture; motorized blackout curtains and central control systems.
Stunning art installations throughout lobby and hallways; amber-glowing eco drip system exterior lighting and vibrant local artwork displays.
Modern architecture with terrace-level landscaping for natural privacy; well-insulated room design creates near-silence despite urban location.

Gym & fitness Decent

Well-equipped with cardio machines (rowing, treadmill), free weights, and modern equipment; 24-hour access available.
Functional fitness center with adequate space; some guests noted missing sauna/hot tub facilities (noted as 'coming soon').
Compact but complete with proper equipment; one guest described it as sufficient for 'balanced training'.

Family facilities

Dedicated kids club with supervised activities (mornings free, afternoons paid €15-20/child), separate bunk-bed rooms with sliding doors to master bedroom, children's menu at restaurant.
Outdoor playground with trampoline, game room with PlayStation and billiards, indoor/outdoor heated pools with designated kid areas, children's animation team.
Supervised play spaces, trained staff who interact warmly with children, birthday celebrations and special treats for young guests.

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