How is PortoBay Marquês rated?

PortoBay Marquês scores 9.0/10 on Booking.com and 4.6/5 on Google.

How many guest reviews were analysed for PortoBay Marquês?

HotelShortlist analysed 500 guest reviews for PortoBay Marquês to build this verified profile.

Is PortoBay Marquês a 4-star hotel?

Yes — PortoBay Marquês is a 4-star property in Lisbon.

How do I get the member rate?

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Assessment visible · Rates members only

HotelShortlist rating

4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

Lisbon

PortoBay Marquês

Name: PortoBay Marquês
Address: Lisbon

★★★★

9.0

Booking score

4.6

Google rating

824

Total reviews

★★★★

Star rating

≈2016

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2016 ·Location 4.6

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is PortoBay Marquês Worth It? The Honest Verdict

9.0/10 Booking.com4.6/5 Google500 reviews read4-star

As of 13 October 2026, 500 guest reviews give PortoBay Marquês 9.0/10 on Booking.com and 4.6/5 on Google.

Most-repeated praise: Staff consistently praised as exceptionally friendly, helpful, and professional, with multilingual abilities and genuine warmth that makes guests feel genuinely welcomed and remembered on return visits. 127 reviews.

Complaints

Noise and Room Complaints at PortoBay Marquês: Which Rooms to Avoid

Rooms facing interior courtyards have windows overlooking ugly concrete walls and mechanical systems, and guests in these rooms experience significant noise from HVAC units, dripping pipes, and water flow. 8 reviews
Rooms directly under or near the gym experience early morning noise from treadmills, weight dropping, and equipment vibration starting around 7am that prevents sleep. 4 reviews
Restaurant service is slow, inconsistent, and sometimes dismissive; one guest was refused permission to take leftovers home despite requesting it, describing the experience as insulting and contrary to standard hospitality. 3 reviews

Rooms to avoid

Rooms directly under the gym on lower floors
Interior courtyard-facing rooms with views of HVAC systems and plumbing
Lower floors near kitchen and restaurant service areas

What guests praise

PortoBay Marquês Reviews — What Guests Actually Say vs the Marketing

PortoBay Marquês sells itself as a 4-star hotel. What guests repeat most:

Staff consistently praised as exceptionally friendly, helpful, and professional, with multilingual abilities and genuine warmth that makes guests feel genuinely welcomed and remembered on return visits. 127 reviews
Excellent location on a quiet side street just steps from Marquês de Pombal metro station with easy access to Avenida da Liberdade, designer shops, and downtown attractions within 10-20 minute walks. 89 reviews
Breakfast buffet praised as generous, varied, and high-quality with fresh fruits, pastries, eggs, prosecco, juice, and dietary accommodations that guests find exceptional for a 4-star hotel. 78 reviews

Room requests

Which Room Should You Ask For at PortoBay Marquês?

Ask for

Top floor rooms (floor 8) away from gym and kitchen areas
Rooms on street-facing side of Avenida da Liberdade
Rooms away from interior courtyard with mechanical equipment

Method

How HotelShortlist Researched PortoBay Marquês

We read 500 public guest reviews of PortoBay Marquês, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-13. If you represent PortoBay Marquês and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Staff consistently praised as exceptionally friendly, helpful, and professional, with multilingual abilities and genuine warmth that makes guests feel genuinely welcomed and remembered on return visits. (127×)

Excellent location on a quiet side street just steps from Marquês de Pombal metro station with easy access to Avenida da Liberdade, designer shops, and downtown attractions within 10-20 minute walks. (89×)

Breakfast buffet praised as generous, varied, and high-quality with fresh fruits, pastries, eggs, prosecco, juice, and dietary accommodations that guests find exceptional for a 4-star hotel. (78×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Rooms facing interior courtyards have windows overlooking ugly concrete walls and mechanical systems, and guests in these rooms experience significant noise from HVAC units, dripping pipes, and water flow. (8×)

Rooms directly under or near the gym experience early morning noise from treadmills, weight dropping, and equipment vibration starting around 7am that prevents sleep. (4×)

Restaurant service is slow, inconsistent, and sometimes dismissive; one guest was refused permission to take leftovers home despite requesting it, describing the experience as insulting and contrary to standard hospitality. (3×)

Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see (5×)

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5 more watch-outs are visible to members.

Parking note. Adequate — Hotel offers underground parking at €15/day or street parking; some guests note it's available but tight for larger vehicles.

What guests report

View

Rooms facing interior courtyards have poor views of concrete walls and mechanical systems; rooms facing street have better views of Avenida da Liberdade and surrounding area

Bed & mattress

Beds consistently praised as very comfortable, high-quality, and feature super king-size or spacious doubles with excellent mattresses

Bathroom & water

Modern, spacious bathrooms with rain showerheads, overhead showers, good water pressure, quality toiletries from Rituals brand, and heated towel racks; some rooms lack separate toilet areas in suites

Wi-Fi

WiFi mentioned as dropping frequently in some reviews; guests report connection issues

Breakfast

High-quality generous buffet with fresh items, replenished frequently; described as excellent value for a 4-star hotel, though some find €15 surcharge steep and suggest local bakery alternative

AC / heating

Air conditioning generally works well and cools effectively, though some guests note it can be overly aggressive on hot days; a few reports of weak cooling or noisy operation

Elevator

Available

Local knowledge

Request a high floor in a quiet area away from the gym and kitchen exhaust systems when booking or at check-in.

Arrive after noon for better check-in energy from reception staff; early arrivals may face less welcoming service.

Book breakfast early (before 9am) or skip the hotel restaurant and use the local bakery across the street for better value.

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Room intel

Quiet rooms / wings

Top floor rooms (floor 8) away from gym and kitchen areas
Rooms on street-facing side of Avenida da Liberdade
Rooms away from interior courtyard with mechanical equipment

Noisy rooms to avoid

Rooms directly under the gym on lower floors
Interior courtyard-facing rooms with views of HVAC systems and plumbing
Lower floors near kitchen and restaurant service areas

Extra charges guests were surprised by

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Character & facilities

Design & character 0% of reviews mention design

Modern, boutique-style property with contemporary interiors
Retro-style rooms described as cozy and gemütlich

Gym & fitness Basic

Very small gym room on top floor with limited equipment
Sauna, steam room, and shower all in same compact space with privacy concerns
Described as functional but minimal for serious workouts

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