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HotelShortlist rating
4/5

On the HotelShortlist, with a caveat: Guests report hidden fees.

On the shortlist
, Łódź

Hotel Ambasador Premium

★★★★ płk. Jana Kilińskiego 145, 90-315 Łódź, Poland
9.1
Booking score
4.5
Google rating
2,782
Total reviews
★★★★
Star rating
≈2017
Built / renovated
10+
Highest floor guests reported
1%
Noise mentions
Engine scores ·Newness ≈2017 ·Location 4.5
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
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Verdict

Is Hotel Ambasador Premium Worth It? The Honest Verdict

9.1/10 Booking.com4.5/5 Google2,782 reviews read4-star

As of 3 October 2026, 2,782 guest reviews give Hotel Ambasador Premium 9.1/10 on Booking.com and 4.5/5 on Google.

Most-repeated praise: Excellent location just minutes walking distance from Piotrkowska Street and city center with convenient tram access, making exploration of Łódź effortless and scenic. 87 reviews.

Pest check

Bed Bugs and Pest Reports at Hotel Ambasador Premium — What 2,782 Reviews Say

None of the 2,782 guest reviews we read for Hotel Ambasador Premium mention bed bugs, cockroaches, mice or other pests.

Complaints

Noise and Room Complaints at Hotel Ambasador Premium: Which Rooms to Avoid

  • Cold water temperature in swimming pool and jacuzzi (often reported as 'freezing' or only marginally warmer than pool) makes recreational use unpleasant despite premium pricing. 31 reviews
  • Restaurant service is unreliable and often chaotic: wait times frequently exceed 1-3 hours even with few tables occupied, staff appears undertrained, and some guests report being asked to leave for having small dogs. 28 reviews
  • Inadequate housekeeping quality with recurring reports of dirty carpets, fingerprints on doors/mirrors, moldy bathrooms, unwashed windows, debris under furniture, and towels with musty or unpleasant odors. 26 reviews
Rooms to avoid
  • Ground/lower floors near internal parking courtyard (delivery trucks at 00:30)
  • Rooms on conference event floors during corporate bookings
  • Near kręgielnia (bowling alley) on ground floor
  • Corridor-adjacent rooms during large group events
What guests praise

Hotel Ambasador Premium Reviews — What Guests Actually Say vs the Marketing

Hotel Ambasador Premium sells itself as a 4-star hotel. What guests repeat most:

  • Excellent location just minutes walking distance from Piotrkowska Street and city center with convenient tram access, making exploration of Łódź effortless and scenic. 87 reviews
  • Exceptionally spacious, modern rooms with comfortable beds, large walk-in showers, and thoughtful amenities like robes, slippers, complimentary coffee/tea, and floor heating in bathrooms. 79 reviews
  • Comprehensive breakfast buffet with enormous variety—fresh fruits, vegetables, cheeses, meats, hot dishes, desserts, plant-based milk options—that consistently delights guests of all dietary preferences. 74 reviews
Room requests

Which Room Should You Ask For at Hotel Ambasador Premium?

Ask for
  • Upper floors recommended (7-10) for fewer disturbances
  • Rooms away from courtyards and internal loading areas
  • Away from ground-floor delivery zones
Method

How HotelShortlist Researched Hotel Ambasador Premium

We read 2,782 public guest reviews of Hotel Ambasador Premium, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-03. If you represent Hotel Ambasador Premium and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Excellent location just minutes walking distance from Piotrkowska Street and city center with convenient tram access, making exploration of Łódź effortless and scenic. (87×)
Exceptionally spacious, modern rooms with comfortable beds, large walk-in showers, and thoughtful amenities like robes, slippers, complimentary coffee/tea, and floor heating in bathrooms. (79×)
Comprehensive breakfast buffet with enormous variety—fresh fruits, vegetables, cheeses, meats, hot dishes, desserts, plant-based milk options—that consistently delights guests of all dietary preferences. (74×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members (68×)
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Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this findi(38×)
5 more positive findings visible to members.

Watch-outs · 8 recorded

Cold water temperature in swimming pool and jacuzzi (often reported as 'freezing' or only marginally warmer than pool) makes recreational use unpleasant despite premium pricing. (31×)
Restaurant service is unreliable and often chaotic: wait times frequently exceed 1-3 hours even with few tables occupied, staff appears undertrained, and some guests report being asked to leave for having small dogs. (28×)
Inadequate housekeeping quality with recurring reports of dirty carpets, fingerprints on doors/mirrors, moldy bathrooms, unwashed windows, debris under furniture, and towels with musty or unpleasant odors. (26×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see th (19×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Mem (24×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full (8×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this f (12×)
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5 more watch-outs are visible to members.
Parking note. Adequate — Large underground garage with 200+ spaces, charged at 40-50 zł/night; spacious enough for large vehicles but requires additional fee.
Guest sentiment — 2,782 rated reviews
90% positive (2,503)6% neutral (159)4% negative (120)

Review history 2,782 dated reviews · 2017-09 → 2026-09

123452017201820192020202120222023202420252026
Monthly average (1–5)Smoothed trendReview volume
Review counts: 2,782 Google

What the trend suggests

Issue resolved2020-Q4 – 2026-Q385% confidence
COVID-era mask compliance complaints (2020-Q4: 'obsługa nie pilnowała czy wszyscy maja zalożone maseczki', 'większość osób chodziła bez maseczek') are completely absent from all subsequent quarters through 2026-Q3, consistent with pandemic restrictions being lifted and normalized by 2021-Q2 onward.
Emerging issue2022-Q1 – 2026-Q378% confidence
Worn and yellowing towels/linens complaints emerge prominently in 2022-Q1 ('brudne ręczniki') and recur persistently through 2026-Q3 (2023-Q4: 'Ręczniki wysłużyły już swoje', 2025-Q4: 'pożółkłe ręczniki', 2026-Q2: 'ręczniki w tragicznym stanie z dziurami', 2026-Q3: 'All the towels also smelled bad and musty... worn and yellowish'). This suggests inadequate linen replacement over a 4+ year period.
Emerging issue2021-Q2 – 2026-Q375% confidence
Restaurant service quality complaints intensify from mid-2021 onward, including slow service (2021-Q2: 'WiFi Katastrofa', 2022-Q1: 'obsługa na restauracji woła o pomstę', 2024-Q2: 'restauracja średnia', 2025-Q1: 'czekaliśmy około godzinę przy obłożeniu ilosci 5-6 stolików', 2026-Q3: 'resturant is a scam'), appearing in nearly every quarter from 2022-Q1 onward. This pattern contrasts with earlier positive food reviews and suggests operational degradation in dining service.
Emerging issue2023-Q2 – 2026-Q372% confidence
Cold pool water complaints appear sporadically early (2021-Q1: 'zimna woda') but become frequent and consistent from 2023-Q2 onward (2023-Q3: 'Swimming water it's cold', 2024-Q1: 'Chłodna woda w basenie', 2025-Q1: 'Basenni jacuzzi dramat woda w basenie zimna', 2026-Q1: 'woda zimna', 2026-Q2: 'zimna woda w basenie'), appearing in 6+ quarters over 3+ years, suggesting chronic pool temperature maintenance failure.
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What guests report

View
Upper floors (7-10) offer beautiful panoramic city views; lower floors have obstructed or uninspiring views
Bed & mattress
Large, comfortable, high-quality beds; highly praised for comfort though some mention slightly firm pillows
Bathroom & water
Spacious walk-in showers praised for design; occasional reports of poor water pressure, cold water, or clogged drains causing flooding
Wi-Fi
Unreliable and frequently slow or non-functional; guests report major connectivity issues despite premium designation
Breakfast
Comprehensive buffet with fresh, well-stocked variety; highly praised for quality and selection; coffee quality inconsistent (some find excellent, others 'terrible')
AC / heating
Problematic—systems often fail to maintain set temperature, shut down at night, shine too brightly, or cannot be overridden by guests
Elevator
yes—multiple elevators that require room key cards to access designated floors; some guests report cards not working; emergency stairwell concerns noted

Hotel team

Reservation and Revenue Manager
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Starszy kelner (Senior Waiter)
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Recepcjonista (Receptionist)
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Local knowledge

Request a room on upper floors (7+) for better views and fewer disturbances from ground-level activities and delivery trucks.
Arrive early for breakfast during peak season to secure seating; the dining room gets crowded during conferences despite its size.
Book pool time in early morning or weekday afternoons; weekends see significant overcrowding with children, making lap swimming impossible.
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Room intel

Quiet rooms / wings
  • Upper floors recommended (7-10) for fewer disturbances
  • Rooms away from courtyards and internal loading areas
  • Away from ground-floor delivery zones
Noisy rooms to avoid
  • Ground/lower floors near internal parking courtyard (delivery trucks at 00:30)
  • Rooms on conference event floors during corporate bookings
  • Near kręgielnia (bowling alley) on ground floor
  • Corridor-adjacent rooms during large group events
Extra charges guests were surprised by
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Character & facilities

Gym & fitness Basic
  • Small space with disproportionate number of cardio machines (7 of 11 machines are cardio-focused)
  • Basic equipment that guests find adequate but uninspiring for serious training
Family facilities
  • Large swimming pool (20 meters) suitable for families though water temperature reported as cold
  • Sauna zone (18+ only restricts some family areas)
  • Bowling alley and billiard table
  • Spacious family/deluxe apartments with multiple rooms, two bathrooms, and high safety railings

Rooms & categories

9 room types
BEST VALUE
Twin Room
Twin Room
Non-SmokingTelevisionTurndown serviceElectric kettleSoundproofed roomsRefrigerator
member rate per night
€———
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OPTION 2
Double Room
Double Room
Non-SmokingTelevisionTurndown serviceElectric kettleSoundproofed roomsRefrigerator
member rate per night
€———
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OPTION 3
Twin Room With Balcony
Twin Room With Balcony
Non-SmokingTelevisionTurndown serviceElectric kettleSoundproofed roomsRefrigerator
member rate per night
€———
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OPTION 4
Room With 1 Big Bed And Balcony
Room With 1 Big Bed And Balcony
Non-SmokingTelevisionTurndown serviceElectric kettleSoundproofed roomsRefrigerator
member rate per night
€———
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OPTION 5
Deluxe Family Room
Deluxe Family Room
Tea/Coffee makerShowerSafety deposit boxTVTelephoneAir conditioning
member rate per night
€———
Rate visible to members
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OPTION 6
Deluxe Triple Room
Deluxe Triple Room
Non-SmokingTelevisionTurndown serviceElectric kettleSoundproofed roomsRefrigerator
member rate per night
€———
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OPTION 7
Standard Apartment
Standard Apartment
Non-SmokingTelevisionTurndown serviceElectric kettleSoundproofed roomsRefrigerator
member rate per night
€———
Rate visible to members
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OPTION 8
Deluxe Apartment
Deluxe Apartment
Tea/Coffee makerShowerBathSafety deposit boxTVTelephone
member rate per night
€———
Rate visible to members
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OPTION 9
Duplex Apartment
Duplex Apartment
Tea/Coffee makerShowerBathSafety deposit boxTVTelephone
member rate per night
€———
Rate visible to members
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Questions about Hotel Ambasador Premium

How is Hotel Ambasador Premium rated?
Hotel Ambasador Premium scores 9.1/10 on Booking.com and 4.5/5 on Google.
How many guest reviews were analysed for Hotel Ambasador Premium?
HotelShortlist analysed 2,782 guest reviews for Hotel Ambasador Premium to build this verified profile.
Is Hotel Ambasador Premium a 4-star hotel?
Yes — Hotel Ambasador Premium is a 4-star property in Łódź.
What do guests love about Hotel Ambasador Premium?
The most-mentioned positive in guest reviews: Excellent location just minutes walking distance from Piotrkowska Street and city center with convenient tram access, making exploration of Łódź effortless and scenic.
How do I get the member rate?
HotelShortlist is a private members’ club. Ask for an introduction and, once admitted, member rates are unlocked on every verified hotel.

How Hotel Ambasador Premium Compares to Other Łódź Hotels

Hotel Ambasador Premium: Booking.com 9.1/10, 4-star. Other researched hotels in Łódź:

See all verified hotels in Łódź →

Review data verified & refreshed 2026-10-03.