How is Hotel Grand rated?

Hotel Grand scores 9.4/10 on Booking.com and 4.4/5 on Google.

How many guest reviews were analysed for Hotel Grand?

HotelShortlist analysed 1,551 guest reviews for Hotel Grand to build this verified profile.

Is Hotel Grand a 5-star hotel?

Yes — Hotel Grand is a 5-star property in Łódź.

How do I get the member rate?

HotelShortlist is a private members’ club. Ask for an introduction and, once admitted, member rates are unlocked on every verified hotel.

Assessment visible · Rates members only

HotelShortlist rating

1/5

Not on the HotelShortlist: Cockroaches, mice or other pests mentioned in 1 guest review; Guests report hidden fees.

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Pest reports found in reviews

, Łódź

Hotel Grand

Name: Hotel Grand
Address: Piotrkowska 72, 90-102 Łódź, Poland, Łódź
Telephone: +48 42 633 99 20

★★★★★ Piotrkowska 72, 90-102 Łódź, Poland

9.4

Booking score

4.4

Google rating

1,551

Total reviews

★★★★★

Star rating

≈2012

Built / renovated

Highest floor guests reported

Noise mentions

Engine scores ·Newness ≈2012 ·Location 4.4

Member rate

€—,———

Booking.com shows the public rate for the same room and dates

Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.

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Verdict

Is Hotel Grand Worth It? The Honest Verdict

9.4/10 Booking.com4.4/5 Google1,551 reviews read5-star

As of 3 October 2026, 1,551 guest reviews give Hotel Grand 9.4/10 on Booking.com and 4.4/5 on Google.

Most-repeated praise: Exceptionally beautiful and thoughtfully renovated historic building that seamlessly blends 19th-century architecture with modern luxury, earning consistent praise for its elegant interiors, ornate details, and charming classical aesthetic throughout lobbies, staircases, and common areas. 87 reviews.

Pest check

Bed Bugs and Pest Reports at Hotel Grand — What 1,551 Reviews Say

1 of the 1,551 guest reviews we read for Hotel Grand mentions cockroaches, mice or other insects. The reviews are dated December 2024. These are guest reports, not inspection results. Members see the verbatim quotes.

Complaints

Noise and Room Complaints at Hotel Grand: Which Rooms to Avoid

Severely inconsistent and often inadequate breakfast service marked by slow staff response, long waits for à la carte orders (30-90 minutes), unavailable items despite being on the menu, outdated capsule coffee machines instead of proper espresso service, and buffet items that dry out or run out mid-service. 31 reviews
Problematic noise disturbances from nearby nightclubs, loud late-night events in the restaurant, and insufficient soundproofing in rooms facing Piotrkowska Street, with hotel staff showing minimal responsiveness to guest complaints about sleep disruption. 18 reviews
Unprofessional and dismissive staff behavior including rude receptionists who hang up mid-conversation, impatient or curt interactions at check-in, indifferent housekeeping that ignores guest requests, and a general lack of personalized service befitting a five-star property. 17 reviews

Rooms to avoid

Ground floor and lower-mid floors facing Piotrkowska Street (direct nightclub noise)
Any room with windows facing the main street (Piotrkowska) on Friday/Saturday nights
Rooms adjacent to the Malinowa restaurant (especially during events or Saturday evenings)

What guests praise

Hotel Grand Reviews — What Guests Actually Say vs the Marketing

Hotel Grand sells itself as a 5-star hotel. What guests repeat most:

Exceptionally beautiful and thoughtfully renovated historic building that seamlessly blends 19th-century architecture with modern luxury, earning consistent praise for its elegant interiors, ornate details, and charming classical aesthetic throughout lobbies, staircases, and common areas. 87 reviews
Outstanding spa and wellness facilities featuring marble-clad pools, steam rooms, saunas, heated stone relaxation areas, and professional massage services in a uniquely atmospheric underground setting that guests consistently rank among the best spa experiences they've encountered. 82 reviews
Spacious, luxuriously appointed rooms and suites with high ceilings, premium bedding, large modern bathrooms with marble finishes and rainfall showers, and distinctive period decor that creates an exceptionally comfortable and memorable sleeping environment. 76 reviews

Room requests

Which Room Should You Ask For at Hotel Grand?

Ask for

Rooms facing courtyard/interior patio (mentioned by one guest as room 300)
Upper floors on the back side away from Piotrkowska Street
Rooms not on the ground floor level exposed to street-level club noise

Method

How HotelShortlist Researched Hotel Grand

We read 1,551 public guest reviews of Hotel Grand, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-03. If you represent Hotel Grand and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptionally beautiful and thoughtfully renovated historic building that seamlessly blends 19th-century architecture with modern luxury, earning consistent praise for its elegant interiors, ornate details, and charming classical aesthetic throughout lobbies, staircases, and common areas. (87×)

Outstanding spa and wellness facilities featuring marble-clad pools, steam rooms, saunas, heated stone relaxation areas, and professional massage services in a uniquely atmospheric underground setting that guests consistently rank among the best spa experiences they've encountered. (82×)

Spacious, luxuriously appointed rooms and suites with high ceilings, premium bedding, large modern bathrooms with marble finishes and rainfall showers, and distinctive period decor that creates an exceptionally comfortable and memorable sleeping environment. (76×)

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5 more positive findings visible to members.

Watch-outs · 8 recorded

Severely inconsistent and often inadequate breakfast service marked by slow staff response, long waits for à la carte orders (30-90 minutes), unavailable items despite being on the menu, outdated capsule coffee machines instead of proper espresso service, and buffet items that dry out or run out mid-service. (31×)

Problematic noise disturbances from nearby nightclubs, loud late-night events in the restaurant, and insufficient soundproofing in rooms facing Piotrkowska Street, with hotel staff showing minimal responsiveness to guest complaints about sleep disruption. (18×)

Unprofessional and dismissive staff behavior including rude receptionists who hang up mid-conversation, impatient or curt interactions at check-in, indifferent housekeeping that ignores guest requests, and a general lack of personalized service befitting a five-star property. (17×)

5 more watch-outs are visible to members.

Parking note. Problematic — Expensive valet-only parking (140-170 PLN/day) with cars left on street exposed to pedestrians; no guaranteed indoor garage; guests reported confusion about parking policies and lack of transparency on costs.

Guest sentiment — 1,551 rated reviews

83% positive (1,284)9% neutral (138)8% negative (129)

Review history 1,551 dated reviews · 2012-12 → 2026-09

Monthly average (1–5)Pest mentionSmoothed trendReview volume

Review counts: 1,551 Google

1 long break in reviews (shaded on the chart) — the hotel may have closed or renovated.

What the trend suggests

Possible renovation2023-11 – 2024-0295% confidence

The hotel closed for major renovation (2019–2023) and reopened late 2023. Post-reopening ratings (2023-11 onwards: 4.38–5.0) are dramatically and consistently higher than pre-closure averages (2018–2019: 3.5–4.2). Review snippets from 2023-Q4 and 2024-Q1 explicitly praise 'complete renovation,' 'luxury,' and 'newly renovated,' confirming this reflects facility improvements, not suppression. The sustained high ratings (4.5–4.9) through 2026-Q3 further support genuine service/facility recovery.

Issue resolved2018-Q3 – 2024-0188% confidence

Pervasive complaints about aging infrastructure, dated furniture, uncomfortable beds, broken elevators, and squeaky floors dominate 2018–2019 reviews (e.g., '2★ really old building...old furnitures,' 'worn-out equipment,' 'non-functional washbasins'). These complaints are entirely absent from 2023-Q4 onward, replaced by praise for 'beautiful restoration,' 'modern finishes,' 'comfortable beds,' and 'excellent design.' This aligns with documented late-2023 reopening and confirms infrastructure/comfort issues were resolved through renovation.

Emerging issue2024-Q2 – 2026-Q376% confidence

Post-renovation, a recurring pattern of **service inconsistency** emerges: multiple 1★ and 2★ reviews cite poor breakfast service (rude/inattentive staff, slow service >90 min waits), inattentive reception, safety issues (unreported equipment damage, drunk guest room access), and lack of staff presence in spa area. Examples: 2024-Q2 ('obsługa to dramat'), 2024-Q3 ('niezwykle chanskiego zachowania personelu'), 2026-Q3 ('Severe personal safety concern'). While the facility itself maintains high praise, staff training and operational consistency appear inconsistent relative to 5★ standards.

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What guests report

View

Rooms facing Piotrkowska Street have bustling street-level views but suffer from significant noise; courtyard-facing rooms are significantly quieter

Bed & mattress

Exceptionally comfortable with premium bedding, high-quality Polish linens, well-filled pillows and duvets; some guests noted pillows occasionally too soft

Bathroom & water

Large luxurious marble-lined bathrooms with rainfall showers and soaking tubs; inconsistent hot water availability (cold water episodes reported); excellent water pressure when functioning properly

Wi-Fi

Not mentioned in reviews; assumed functional but not highlighted

Breakfast

Mixed quality: high-grade products, à la carte options available, but inconsistent service, limited buffet replenishment, slow kitchen, capsule coffee system criticized

AC / heating

Unreliable—multiple guests reported inability to heat rooms adequately despite adjusting controls; some rooms described as unbearably cold; climate control inconsistent across rooms

Elevator

Available

Hotel team

Food & Beverage Manager

Members see this

Bartender | Event Management

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Manager Restauracji

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Local knowledge

Request a room away from Piotrkowska street side if you're a light sleeper; upper floors facing the courtyard are quieter.

Arrive at breakfast by 9:30 AM; after 10:00 buffet items run out and kitchen becomes slow with à la carte orders.

Inform reception immediately upon check-in if you notice any room damage (furniture, stains, worn items); document with photos to avoid false billing later.

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Room intel

Quiet rooms / wings

Rooms facing courtyard/interior patio (mentioned by one guest as room 300)
Upper floors on the back side away from Piotrkowska Street
Rooms not on the ground floor level exposed to street-level club noise

Noisy rooms to avoid

Ground floor and lower-mid floors facing Piotrkowska Street (direct nightclub noise)
Any room with windows facing the main street (Piotrkowska) on Friday/Saturday nights
Rooms adjacent to the Malinowa restaurant (especially during events or Saturday evenings)

Extra charges guests were surprised by

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Character & facilities

Design & character 6% of reviews mention design

Historic 19th-century architecture restored with modern luxury; seamless blend of classical grandeur and contemporary comfort
Meticulous attention to period details: ornate ceilings, marble finishes, high vaulted ceilings, decorative railings, stained glass elements
Unique theatrical atmosphere combining preserved historical elements with innovative modern design; rooms named after famous Polish artists

Gym & fitness Excellent

Spacious, well-equipped fitness room with professional-grade cardio machines, free weights, training benches that guests praise as better than many 5-star competitors
Impressive equipment selection including specialized training apparatus rarely found in hotel gyms; described as 'cosmic' and 'exceptional' by guests with gym experience
Located adjacent to spa complex in atmospheric underground setting with dramatic stone finishes and ambient lighting

Family facilities

Child-sized bathrobes, slippers, and toiletries provided in rooms for young guests
Special children's welcome items and thoughtful amenities suggesting family consideration
Pet-friendly accommodations with dedicated pet amenities and welcoming staff
Spacious rooms and family suites suitable for traveling with children

Rooms & categories

23 room types

BEST VALUE

Standard, Twin Beds

Heated floorPremium beddingElectric kettleSatellite TV serviceIn-room climate control (air conditioning)Blackout drapes/curtains

member rate per night

€———

Rate visible to members

Hotel Grand

Is Hotel Grand Worth It? The Honest Verdict

Bed Bugs and Pest Reports at Hotel Grand — What 1,551 Reviews Say

Noise and Room Complaints at Hotel Grand: Which Rooms to Avoid

Hotel Grand Reviews — What Guests Actually Say vs the Marketing

Which Room Should You Ask For at Hotel Grand?

How HotelShortlist Researched Hotel Grand

What guests love

Watch-outs · 8 recorded

Review history 1,551 dated reviews · 2012-12 → 2026-09

What the trend suggests

What guests report

Hotel team

Local knowledge

Room intel

Character & facilities

Rooms & categories

Questions about Hotel Grand

How Hotel Grand Compares to Other Łódź Hotels