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HotelShortlist rating
1/5

Not on the HotelShortlist: Cockroaches, mice or other pests mentioned in 1 guest review; Guests report hidden fees.

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Pest reports found in reviews
, Łódź

Puro Łódź Centrum

★★★★ Ul. Ogrodowa 16
9.5
Booking score
4.8
Google rating
2,304
Total reviews
★★★★
Star rating
≈2018
Built / renovated
5+
Highest floor guests reported
1%
Noise mentions
Engine scores ·Newness ≈2018 ·Location 4.8
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
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Verdict

Is Puro Łódź Centrum Worth It? The Honest Verdict

9.5/10 Booking.com4.8/5 Google2,304 reviews read4-star

As of 3 October 2026, 2,304 guest reviews give Puro Łódź Centrum 9.5/10 on Booking.com and 4.8/5 on Google.

Most-repeated praise: Stunning location directly opposite Manufaktura mall and Poznański Palace with panoramic floor-to-ceiling windows offering iconic Łódź views, especially beautiful at night when palace is illuminated. 87 reviews.

Pest check

Bed Bugs and Pest Reports at Puro Łódź Centrum — What 2,304 Reviews Say

1 of the 2,304 guest reviews we read for Puro Łódź Centrum mentions cockroaches, mice or other insects. The reviews are dated January 2026. These are guest reports, not inspection results. Members see the verbatim quotes.

Complaints

Noise and Room Complaints at Puro Łódź Centrum: Which Rooms to Avoid

  • Chronic noise issues including thin walls transmitting neighbor conversations and door slamming, street-level tram noise, and weekend disco music blaring until 1-2am disturbing sleep. 12 reviews
  • Underground parking garage is severely undersized with only limited spots, tight narrow entrance/exit causing bottlenecks, and valet often directs guests to find parking elsewhere. 9 reviews
  • Inadequate climate control with heating/AC systems that cannot be fully disabled, leaving rooms overheated or stuffy, and inconsistent water pressure in showers across different rooms. 7 reviews
Rooms to avoid
  • Rooms facing Manufaktura shopping mall side (tram noise, street activity)
  • Lower floors near ground-level bar and restaurant (weekend disco noise until 1-2am on Fridays)
  • Rooms adjacent to lift/stairwell (hallway noise, door slamming)
What guests praise

Puro Łódź Centrum Reviews — What Guests Actually Say vs the Marketing

Puro Łódź Centrum sells itself as a 4-star hotel. What guests repeat most:

  • Stunning location directly opposite Manufaktura mall and Poznański Palace with panoramic floor-to-ceiling windows offering iconic Łódź views, especially beautiful at night when palace is illuminated. 87 reviews
  • Exceptionally friendly, professional, and helpful staff across all departments (reception, restaurant, housekeeping) who go out of their way to assist guests and resolve issues gracefully. 73 reviews
  • Abundant, diverse, and delicious breakfast buffet with made-to-order dishes (avocado toast, shakshuka) and excellent freshly-brewed coffee that exceeds typical hotel standards. 59 reviews
Room requests

Which Room Should You Ask For at Puro Łódź Centrum?

Ask for
  • Rooms facing Poznański Palace/Ogrodowa Street side (quieter than Manufaktura side)
  • Higher floors generally quieter than lower floors near street
Method

How HotelShortlist Researched Puro Łódź Centrum

We read 2,304 public guest reviews of Puro Łódź Centrum, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-10-03. If you represent Puro Łódź Centrum and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Stunning location directly opposite Manufaktura mall and Poznański Palace with panoramic floor-to-ceiling windows offering iconic Łódź views, especially beautiful at night when palace is illuminated. (87×)
Exceptionally friendly, professional, and helpful staff across all departments (reception, restaurant, housekeeping) who go out of their way to assist guests and resolve issues gracefully. (73×)
Abundant, diverse, and delicious breakfast buffet with made-to-order dishes (avocado toast, shakshuka) and excellent freshly-brewed coffee that exceeds typical hotel standards. (59×)
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5 more positive findings visible to members.

Watch-outs · 8 recorded

Chronic noise issues including thin walls transmitting neighbor conversations and door slamming, street-level tram noise, and weekend disco music blaring until 1-2am disturbing sleep. (12×)
Underground parking garage is severely undersized with only limited spots, tight narrow entrance/exit causing bottlenecks, and valet often directs guests to find parking elsewhere. (9×)
Inadequate climate control with heating/AC systems that cannot be fully disabled, leaving rooms overheated or stuffy, and inconsistent water pressure in showers across different rooms. (7×)
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5 more watch-outs are visible to members.
Parking note. Problematic — Underground garage has limited spots, tight entrance/exit requiring careful navigation, and many guests report difficulty finding legal parking nearby.
Guest sentiment — 2,304 rated reviews
95% positive (2,196)2% neutral (39)3% negative (69)

Review history 2,304 dated reviews · 2018-04 → 2026-10

12345201820192020202120222023202420252026
Monthly average (1–5)Pest mentionSmoothed trendReview volume
Review counts: 2,304 Google

What the trend suggests

Issue resolved2020-Q4 – 2026-Q385% confidence
Parking complaints were frequent and prominent in 2020–2022 reviews (e.g. 2020-Q4: 'Parksituation is not so good'; 2021-Q2: 'recepcja bez poprzedniej próby kontaktu z Tobą, dzwoni po Policję'; 2022-Q1: 'brak parkingu kompromituje hotel'; 2022-Q2: 'brak rezerwacji parkingu podziemnego'). However, parking mentions become sparse and neutral after 2023, and recent reviews (2025–2026) acknowledge the constraint matter-of-factly ('limited spots', 'tight entrance') without the frustration or blame tone evident in 2020–2022. This suggests the hotel may have clarified policies, improved communication, or guests adjusted expectations, reducing the acute complaint burden.
Emerging issue2024-Q4 – 2026-Q372% confidence
Noise and climate control complaints appear sporadically but with increasing specificity in late 2024 and 2025. 2024-Q4: 'hotel room intolerable… pre set heating/air conditioning which cannot be disabled'; 2025-Q1: one 1★ review mentions 'symulację życia w tartaku' [simulating life in a sawmill] regarding noise; 2025-Q2: 'pokoje powinny mieć bardziej szczelne drzwi gdyż wszystko słych' [rooms need thicker doors, can hear everything]; 2025-Q3: 'Obsługa restauracji bardzo niemiła' and noise concerns. While not dominant, the combination of HVAC rigidity and soundproofing issues in recent months suggests a potential emerging guest pain point, possibly linked to the hotel's modern minimalist design trade-offs.
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What guests report

View
Pokoje z widokiem na Pałac Poznańskiego (Poznański Palace-facing rooms) are premium with stunning illuminated palace views at night; Manufaktura-facing rooms also have good city views but noisier from street and mall activity; some interior-facing rooms lack daylight views entirely.
Bed & mattress
Exceptionally comfortable mattresses and pillows with high-quality fresh bedding; guests consistently cite beds as best sleep experiences; some rooms have option to choose pillow firmness.
Bathroom & water
Modern enclosed showers prevent water splashing; water pressure is generally good but inconsistent across rooms (some report weak pressure); basic toiletries provided (shampoo, conditioner, soap) but no body lotion, tissues, or slippers in rooms; some bathrooms lack adequate towel racks and lighting.
Wi-Fi
Not mentioned in reviews; assumed standard but unknown reliability.
Breakfast
Excellent quality with extensive buffet, made-to-order hot dishes, fresh pastries, quality coffee; expensive at 85-90 PLN if purchased separately; better value when included in booking; portion sizes generous and dietary options available (vegan, gluten-free); some variations in quality consistency compared to sister PURO locations in Warsaw.
AC / heating
Central heating/cooling system cannot be fully disabled; difficult to regulate temperature individually; some guests experience rooms too warm or too cold; windows don't open fully so difficult to achieve comfortable temperature.
Elevator
Available

Hotel team

Specjalista ds. rezerwacji
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Local knowledge

Free parking available at Manufaktura mall across the street; hotel parking (90 PLN/day) is expensive and often full.
Request a room on the Poznański Palace/Ogrodowa side if you want the iconic palace view; Manufaktura-facing rooms are noisier.
Breakfast is expensive (85-90 PLN) if purchased à la carte; negotiate inclusion at booking or use buffet strategically.
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Room intel

Quiet rooms / wings
  • Rooms facing Poznański Palace/Ogrodowa Street side (quieter than Manufaktura side)
  • Higher floors generally quieter than lower floors near street
Noisy rooms to avoid
  • Rooms facing Manufaktura shopping mall side (tram noise, street activity)
  • Lower floors near ground-level bar and restaurant (weekend disco noise until 1-2am on Fridays)
  • Rooms adjacent to lift/stairwell (hallway noise, door slamming)
Extra charges guests were surprised by
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Character & facilities

Design & character 3% of reviews mention design
  • Modern, contemporary, stylish minimalist aesthetic consistently praised across reviews
  • Thoughtfully designed common spaces (lobby, restaurant, bar) creating elegant yet welcoming atmosphere
  • Unique art installations and regional artist works throughout hotel create distinctive character
Gym & fitness Decent
  • Well-equipped gym with proper cardio, weights, and machines that guests find functional
  • Small yoga studio available for classes
  • Some guests note limited equipment variety and compact size relative to hotel scale
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Questions about Puro Łódź Centrum

How is Puro Łódź Centrum rated?
Puro Łódź Centrum scores 9.5/10 on Booking.com and 4.8/5 on Google.
How many guest reviews were analysed for Puro Łódź Centrum?
HotelShortlist analysed 2,304 guest reviews for Puro Łódź Centrum to build this verified profile.
Is Puro Łódź Centrum a 4-star hotel?
Yes — Puro Łódź Centrum is a 4-star property in Łódź.
What do guests love about Puro Łódź Centrum?
The most-mentioned positive in guest reviews: Stunning location directly opposite Manufaktura mall and Poznański Palace with panoramic floor-to-ceiling windows offering iconic Łódź views, especially beautiful at night when palace is illuminated.
How do I get the member rate?
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How Puro Łódź Centrum Compares to Other Łódź Hotels

Puro Łódź Centrum: Booking.com 9.5/10, 4-star. Other researched hotels in Łódź:

See all verified hotels in Łódź →

Review data verified & refreshed 2026-10-03.