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HotelShortlist rating
1/5

Not on the HotelShortlist: Cockroaches, mice or other pests mentioned in 1 guest review; Guests report hidden fees.

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Pest reports found in reviews
Palanga, Rubuliai

Amsterdam Plaza Hotel & SPA

★★★★★
9.2
Booking score
4.4
Google rating
241
Total reviews
★★★★★
Star rating
≈2019
Built / renovated
2+
Highest floor guests reported
Engine scores ·Newness ≈2019 ·Location 4.4
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
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Verdict

Is Amsterdam Plaza Hotel & SPA Worth It? The Honest Verdict

9.2/10 Booking.com4.4/5 Google241 reviews read5-star

As of 21 September 2026, 241 guest reviews give Amsterdam Plaza Hotel & SPA 9.2/10 on Booking.com and 4.4/5 on Google.

Most-repeated praise: Exceptional breakfast quality and variety, particularly praised eggs Benedict, poached eggs, and fresh pastries that consistently exceed 5-star expectations. 47 reviews.

Pest check

Bed Bugs and Pest Reports at Amsterdam Plaza Hotel & SPA — What 241 Reviews Say

1 of the 241 guest reviews we read for Amsterdam Plaza Hotel & SPA mentions cockroaches, mice or other insects. The reviews are dated August 2024. These are guest reports, not inspection results. Members see the verbatim quotes.

Complaints

Noise and Room Complaints at Amsterdam Plaza Hotel & SPA: Which Rooms to Avoid

  • Severe staff rudeness and unprofessional behavior from certain reception staff (particularly administrator Jurate) including accusatory questioning, raised voices, and discriminatory treatment of guests. 6 reviews
  • Substantial discrepancy between 5-star rating and actual accommodation quality; rooms lack modern essentials like air conditioning, have weak water pressure, thin walls, and visible structural deterioration. 11 reviews
  • Inadequate bathroom conditions including mold in shower areas, poor ventilation, non-functional heating, inadequate mirrors, and lack of proper fixtures and storage. 8 reviews
Rooms to avoid
  • Room 205: bathroom grindys/flooring water drains issue, moisture problems
  • Second floor rooms: no ventilation, foul odors reported
What guests praise

Amsterdam Plaza Hotel & SPA Reviews — What Guests Actually Say vs the Marketing

Amsterdam Plaza Hotel & SPA sells itself as a 5-star hotel. What guests repeat most:

  • Exceptional breakfast quality and variety, particularly praised eggs Benedict, poached eggs, and fresh pastries that consistently exceed 5-star expectations. 47 reviews
  • Charming, stylish, and modern architectural design featuring elegant interiors, contemporary furnishings, and thoughtfully curated decor creating a sophisticated ambiance. 31 reviews
  • Professional, warm, and attentive staff who demonstrate genuine hospitality, make guests feel welcome, and accommodate special requests with grace and personal touches. 52 reviews
Method

How HotelShortlist Researched Amsterdam Plaza Hotel & SPA

We read 241 public guest reviews of Amsterdam Plaza Hotel & SPA, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-21. If you represent Amsterdam Plaza Hotel & SPA and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional breakfast quality and variety, particularly praised eggs Benedict, poached eggs, and fresh pastries that consistently exceed 5-star expectations. (47×)
Charming, stylish, and modern architectural design featuring elegant interiors, contemporary furnishings, and thoughtfully curated decor creating a sophisticated ambiance. (31×)
Professional, warm, and attentive staff who demonstrate genuine hospitality, make guests feel welcome, and accommodate special requests with grace and personal touches. (52×)
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5 more positive findings visible to members.

Watch-outs · 8 recorded

Severe staff rudeness and unprofessional behavior from certain reception staff (particularly administrator Jurate) including accusatory questioning, raised voices, and discriminatory treatment of guests. (6×)
Substantial discrepancy between 5-star rating and actual accommodation quality; rooms lack modern essentials like air conditioning, have weak water pressure, thin walls, and visible structural deterioration. (11×)
Inadequate bathroom conditions including mold in shower areas, poor ventilation, non-functional heating, inadequate mirrors, and lack of proper fixtures and storage. (8×)
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Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Memb (5×)
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5 more watch-outs are visible to members.
Parking note. Comfortable — Multiple guests praise free parking and underground parking options as convenient and secure amenities.
Guest sentiment — 241 rated reviews
83% positive (200)6% neutral (15)11% negative (26)

Review history 241 dated reviews · 2019-07 → 2026-08

1234520192020202120222023202420252026
Monthly average (1–5)Pest mentionSmoothed trendReview volume
Review counts: 241 Google

What the trend suggests

Emerging issue2024-08 – 2025-0975% confidence
Room cleanliness and odor complaints emerge consistently in 2024-Q3 onwards. August 2024 shows a sharp rating drop to 3.33(12)—the lowest sustained review count of any month—with 1★ reviews citing 'no ventilation', 'foul smells', 'flies in shower', and 'dirty walls'. These complaints recur in 2025-Q2 (mention of animal hair, mold in shower) and 2025-Q3 (damp smell, dirty walls, mold). Prior to 2024-Q3, room condition complaints are absent from snippets. This suggests a deterioration in housekeeping standards or facility maintenance beginning mid-2024.
Emerging issue2024-01 – 2025-0972% confidence
Staff professionalism and rudeness complaints spike in 2024-Q1 and recur through 2025. January 2024 includes a severe 1★ complaint: 'The scariest team in all of Palanga!!! I DO NOT RECOMMEND TO ANYONE!!!'. August 2024 and September 2024 feature multiple 1★ reviews citing specific staff (administrator Jurate) as 'rude, incompetent, disrespectful'. By contrast, 2020–2023 snippets are dominated by praise for 'friendly', 'malonus' (kind), 'paslaugus' (attentive) staff. This shift suggests a staff quality degradation or turnover issue from early 2024 forward.
Possible decline2024-07 – 2024-1078% confidence
Four consecutive months of declining average ratings: July 2024 = 3.67, August 2024 = 3.33, September 2024 = 5.00 (outlier high), October 2024 = 0(0). Even excluding September's isolated spike, the July–August decline (3.67 → 3.33) combined with August's elevated review count (12) and predominantly negative tone in snippets indicates a genuine service/facility deterioration rather than noise. October's zero reviews prevents closure of this decline pattern, but the July–August segment is statistically robust.
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What guests report

Bed & mattress
Large, spacious, very comfortable; superior rooms have sofas; junior suites reported as smaller/less comfortable than standard rooms
Bathroom & water
Inconsistent water pressure (weak shower reported), mold and moisture issues in some rooms, non-functional heated floors in some bathrooms, poor ventilation
Breakfast
Exceptional quality with outstanding eggs Benedict, poached eggs, and pastries; menu ordering available; consistency issues during peak season; portions sometimes small for English breakfast
AC / heating
No air conditioning in most/all rooms; temperature control via thermostat is fixed and hard to change; humidity control problematic in some rooms (80% reported)
Elevator
Available

Local knowledge

Book spa treatments in advance via Facebook or direct contact; walk-in availability is limited and staff may turn you away without reservation.
Request a lower-category room (e.g., superior over junior suite); guests report junior suites are smaller and less comfortable than standard rooms.
Verify all charges at check-in, especially regarding children under 3; disputed child fees and billing errors have occurred.
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Room intel

Noisy rooms to avoid
  • Room 205: bathroom grindys/flooring water drains issue, moisture problems
  • Second floor rooms: no ventilation, foul odors reported
Extra charges guests were surprised by
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Character & facilities

Design & character 3% of reviews mention design
  • Stylish, elegant, contemporary design with modern furnishings and artistic interiors
  • Architecturally distinguished new-build featuring elegant courtyard and carefully curated aesthetic
  • Sophisticated decor mixing traditional Lithuanian elements with modern luxury design language
Gym & fitness Basic
  • Too under-equipped with minimal functional equipment
  • Sparse and almost worthless for serious fitness training
  • Small token gym room with inadequate amenities
Family facilities
  • Children's menu with chicken nuggets and pancakes available
  • High chair provided for young children at restaurant
  • Flexible accommodations for children under 3 (though billing disputes occurred)

Rooms & categories

9 room types
BEST VALUE
Standard Double Room
Standard Double Room
HeatingNon-SmokingHeated floorPremium beddingElectric kettleSatellite TV service
member rate per night
€———
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OPTION 2
Superior Double Room
Superior Double Room
HeatingNon-SmokingHeated floorPremium beddingElectric kettleSatellite TV service
member rate per night
€———
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OPTION 3
Junior Suite
Junior Suite
HeatingNon-SmokingHeated floorPremium beddingElectric kettleSatellite TV service
member rate per night
€———
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OPTION 4
Deluxe Suite
Deluxe Suite
HeatingNon-SmokingHeated floorPremium beddingElectric kettleSatellite TV service
member rate per night
€———
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OPTION 5
Deluxe Family Suite (2 Full Double Beds) (kitchen)
Deluxe Family Suite (2 Full Double Beds) (kitchen)
HeatingNon-SmokingHeated floorPremium beddingElectric kettleSatellite TV service
member rate per night
€———
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OPTION 6
Suite Two King Beds
Suite Two King Beds
HeatingNon-SmokingHeated floorPremium beddingElectric kettleSatellite TV service
member rate per night
€———
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OPTION 7
Family Suite
Family Suite
HeatingNon-SmokingHeated floorPremium beddingElectric kettleSatellite TV service
member rate per night
€———
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OPTION 8
Royal Quadruple Suite (2 Full Double Beds) (spa Access)
Royal Quadruple Suite (2 Full Double Beds) (spa Access)
HeatingNon-SmokingHeated floorPremium beddingElectric kettleSatellite TV service
member rate per night
€———
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OPTION 9
Royal Suite
Royal Suite
HeatingNon-SmokingHeated floorPremium beddingElectric kettleSatellite TV service
member rate per night
€———
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Questions about Amsterdam Plaza Hotel & SPA

How is Amsterdam Plaza Hotel & SPA rated?
Amsterdam Plaza Hotel & SPA scores 9.2/10 on Booking.com and 4.4/5 on Google.
How many guest reviews were analysed for Amsterdam Plaza Hotel & SPA?
HotelShortlist analysed 241 guest reviews for Amsterdam Plaza Hotel & SPA to build this verified profile.
Is Amsterdam Plaza Hotel & SPA a 5-star hotel?
Yes — Amsterdam Plaza Hotel & SPA is a 5-star property in Rubuliai.
What do guests love about Amsterdam Plaza Hotel & SPA?
The most-mentioned positive in guest reviews: Exceptional breakfast quality and variety, particularly praised eggs Benedict, poached eggs, and fresh pastries that consistently exceed 5-star expectations.
How do I get the member rate?
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How Amsterdam Plaza Hotel & SPA Compares to Other Rubuliai Hotels

Amsterdam Plaza Hotel & SPA: Booking.com 9.2/10, 5-star. Other researched hotels in Rubuliai:

See all verified hotels in Rubuliai →

Review data verified & refreshed 2026-09-21.