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HotelShortlist rating
2/5

Not on the HotelShortlist: Below our star-rating threshold; Guests report hidden fees.

Not recommended
Below our star-rating threshold
Kretinga, Rubuliai

Smagratis

★★★
9.0
Booking score
4.4
Google rating
1,294
Total reviews
★★★
Star rating
≈2013
Built / renovated
Alma
Owner
2+
Highest floor guests reported
Engine scores ·Newness ≈2013 ·Location 4.4
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
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Verdict

Is Smagratis Worth It? The Honest Verdict

9.0/10 Booking.com4.4/5 Google1,294 reviews read3-star

As of 21 September 2026, 1,294 guest reviews give Smagratis 9.0/10 on Booking.com and 4.4/5 on Google.

Most-repeated praise: Exceptional quality and presentation of food, with fresh ingredients, generous portions, and creative daily specials; delicious, well-prepared Lithuanian cuisine including meat dishes, fish, and medallions that consistently exceed guest expectations across multiple visits. 194 reviews.

Pest check

Bed Bugs and Pest Reports at Smagratis — What 1,294 Reviews Say

None of the 1,294 guest reviews we read for Smagratis mention bed bugs, cockroaches, mice or other pests.

Complaints

Noise and Room Complaints at Smagratis: Which Rooms to Avoid

  • Chronic overbooking with confirmed reservations cancelled or rooms relocated to inferior annex buildings without notice, advance warning, or compensation—some guests travelled 200+ km only to be denied entry or find no available rooms. 10 reviews
  • Severe hot water defects: tap water consistently emits foul rotten-egg sulfur smell and runs dangerously cold, making showering highly uncomfortable or impossible; persistent across multiple rooms and visits. 6 reviews
  • Inadequate staffing during peak times resulting in hour-long waits, chaotic service, guests abandoning orders, and inability to keep pace with demand despite accepting bookings. 7 reviews
Rooms to avoid
  • Annex building (car service noise and odors; industrial area setting)
  • Street-facing rooms (continuous traffic noise; dirty windows facing noisy street)
What guests praise

Smagratis Reviews — What Guests Actually Say vs the Marketing

Smagratis sells itself as a 3-star hotel. What guests repeat most:

  • Exceptional quality and presentation of food, with fresh ingredients, generous portions, and creative daily specials; delicious, well-prepared Lithuanian cuisine including meat dishes, fish, and medallions that consistently exceed guest expectations across multiple visits. 194 reviews
  • Warm, attentive, multilingual, and courteous service staff who make guests feel welcomed, provide knowledgeable menu recommendations, and offer cheerful, pleasant hospitality. 117 reviews
  • Charming, beautifully landscaped grounds and interior décor with plants, fireplaces, and cozy seating areas that create a pleasant casual dining atmosphere; elegant, well-maintained surroundings. 90 reviews
Method

How HotelShortlist Researched Smagratis

We read 1,294 public guest reviews of Smagratis, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-21. If you represent Smagratis and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional quality and presentation of food, with fresh ingredients, generous portions, and creative daily specials; delicious, well-prepared Lithuanian cuisine including meat dishes, fish, and medallions that consistently exceed guest expectations across multiple visits. (194×)
Warm, attentive, multilingual, and courteous service staff who make guests feel welcomed, provide knowledgeable menu recommendations, and offer cheerful, pleasant hospitality. (117×)
Charming, beautifully landscaped grounds and interior décor with plants, fireplaces, and cozy seating areas that create a pleasant casual dining atmosphere; elegant, well-maintained surroundings. (90×)
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Members see this finding in full Members see this finding in full Members see this f(3×)
Members see this finding in full Members see this finding in full Member(1×)
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5 more positive findings visible to members.

Watch-outs · 8 recorded

Chronic overbooking with confirmed reservations cancelled or rooms relocated to inferior annex buildings without notice, advance warning, or compensation—some guests travelled 200+ km only to be denied entry or find no available rooms. (10×)
Severe hot water defects: tap water consistently emits foul rotten-egg sulfur smell and runs dangerously cold, making showering highly uncomfortable or impossible; persistent across multiple rooms and visits. (6×)
Inadequate staffing during peak times resulting in hour-long waits, chaotic service, guests abandoning orders, and inability to keep pace with demand despite accepting bookings. (7×)
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Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding (6×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full (1×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see (11×)
Members see this finding in full Members see this finding in full Members see this finding in full Members see this findin (1×)
5 more watch-outs are visible to members.
Parking note. Adequate — Multiple guests confirm secure parking and convenient car park access; however, proximity to car service facility may create minor disturbance and noise issues.
Guest sentiment — 1,294 rated reviews
86% positive (1,116)6% neutral (79)8% negative (99)

Review history 1,294 dated reviews · 2013-07 → 2026-09

1234520132014201520162017201820192020202120222023202420252026
Monthly average (1–5)Smoothed trendReview volume
Review counts: 1,294 Google

What the trend suggests

Possible renovation2013-09 – 2014-0275% confidence
A 6-month gap (Sep 2013 – Feb 2014) with delta +1.33 (2.5 → 3.83) suggests property closure for renovation. The modest rating rise post-gap is consistent with reopening after work, though the small sample sizes (1–2 reviews before/after) limit confidence.
Possible decline2020-07 – 2020-1072% confidence
Four consecutive months of falling ratings (Jul 4.17 → Aug 3.86 → Sep 4.67 → Oct 4.45), with a clear dip in August. Review snippets from 2020-Q3 document staffing and service inconsistencies ('long waiting', 'no contact with staff'), consistent with pandemic-era operational strain. High review volume (48–49 in Jul/Aug) rules out sample-size noise.
Issue resolved2020-Q3 – 2026-Q378% confidence
Service delays and staffing complaints ('waiting 45 min', 'no one greeted us') appear prominently in 2020-Q3 snippets but are nearly absent in 2024–2026 reviews. Recent reviews consistently praise 'quick service' and 'attentive staff'. This suggests operational/staffing improvements over ~5.5 years, though occasional recent complaints (2025-Q2: '15 min waits') suggest intermittent rather than complete resolution.
Emerging issue2025-Q1 – 2026-Q371% confidence
Accommodation facility complaints (broken heating, missing hot water, odour issues, poor maintenance in motel building) emerge in 2026-Q1 reviews and persist through Q3 2026, absent or rare in 2024–2025. Examples: 'no heating or hot water', 'water smells like broken eggs', 'building...scary just to look at'. Restaurant praise remains consistent, isolating the problem to lodging infrastructure.
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What guests report

View
Street-facing rooms have loud traffic views; garden/terrace views are pleasant
Bed & mattress
Mixed reports—some rooms described as comfortable, others have worn mattresses; double bed availability inconsistent and sometimes absent despite booking
Bathroom & water
Hot water supply unreliable with persistent sulfurous rotten-egg smell; water often freezing cold; shower mold reported in some rooms; ventilation issues in WC; toilets and showers smell terrible in annex building
Wi-Fi
Poor/unreliable signal reported
Breakfast
Praised when available—described as abundant, well-presented, artistic plating; however, quality inconsistent across visits
AC / heating
Heating absent in some buildings; no air conditioning mentioned despite Lithuanian summer heat

Local knowledge

Book rooms in the main restaurant building rather than the separate annex building, which is adjacent to a car service facility and may be noisier and less maintained.
Confirm your specific room location and reservation details 24 hours before arrival; overbooking and room-swapping are documented issues that may result in cancelled confirmed reservations.
Arrive early for dining during peak season (lunch/weekend); the single or understaffed server cannot keep pace with demand, leading to 45+ minute waits.
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Room intel

Noisy rooms to avoid
  • Annex building (car service noise and odors; industrial area setting)
  • Street-facing rooms (continuous traffic noise; dirty windows facing noisy street)
Extra charges guests were surprised by
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Character & facilities

Family facilities
  • Children's playground with games
  • Fish pond for feeding
  • Family-friendly seating areas
  • Outdoor garden terrace

Rooms & categories

3 room types
BEST VALUE
Standard Double Or Twin Room With Balcony
Standard Double Or Twin Room With Balcony
ShowerAir conditioningHairdryerBalconyFanToilet
member rate per night
€———
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OPTION 2
Twin Room
Twin Room
Tea/Coffee makerShowerAir conditioningHairdryerFanToilet
member rate per night
€———
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OPTION 3
Standard Family Room
Standard Family Room
ShowerAir conditioningHairdryerBalconyFanToilet
member rate per night
€———
Rate visible to members
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Questions about Smagratis

How is Smagratis rated?
Smagratis scores 9.0/10 on Booking.com and 4.4/5 on Google.
How many guest reviews were analysed for Smagratis?
HotelShortlist analysed 1,294 guest reviews for Smagratis to build this verified profile.
Is Smagratis a 3-star hotel?
Yes — Smagratis is a 3-star property in Rubuliai.
What do guests love about Smagratis?
The most-mentioned positive in guest reviews: Exceptional quality and presentation of food, with fresh ingredients, generous portions, and creative daily specials; delicious, well-prepared Lithuanian cuisine including meat dishes, fish, and medallions that consistently exceed guest expectations across multiple visits.
How do I get the member rate?
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How Smagratis Compares to Other Rubuliai Hotels

Smagratis: Booking.com 9.0/10, 3-star. Other researched hotels in Rubuliai:

See all verified hotels in Rubuliai →

Review data verified & refreshed 2026-09-21.