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HotelShortlist rating
1/5

Not on the HotelShortlist: Cockroaches, mice or other pests mentioned in 1 guest review; Guests report hidden fees.

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Pest reports found in reviews
Palanga, Rubuliai

Mercure Palanga Vanagupe Resort & SPA

★★★★★
9.2
Booking score
4.5
Google rating
1,583
Total reviews
★★★★★
Star rating
≈2013
Built / renovated
1%
Noise mentions
Engine scores ·Newness ≈2013 ·Location 4.5
Member rate
€—,———
Booking.com shows the public rate for the same room and dates
Members see this rate in full. It is typically lower than the public price on this property — the same room, the same hotel, the same confirmation.
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Verdict

Is Mercure Palanga Vanagupe Resort & SPA Worth It? The Honest Verdict

9.2/10 Booking.com4.5/5 Google1,583 reviews read5-star

As of 21 September 2026, 1,583 guest reviews give Mercure Palanga Vanagupe Resort & SPA 9.2/10 on Booking.com and 4.5/5 on Google.

Most-repeated praise: Exceptional SPA facilities with multiple temperature-controlled saunas (Finnish, Turkish, steam, ice), large indoor/outdoor pools, jacuzzis, and diverse massage/wellness treatments included in room rate 127 reviews.

Pest check

Bed Bugs and Pest Reports at Mercure Palanga Vanagupe Resort & SPA — What 1,583 Reviews Say

1 of the 1,583 guest reviews we read for Mercure Palanga Vanagupe Resort & SPA mentions cockroaches, mice or other insects. The reviews are dated September 2026. These are guest reports, not inspection results. Members see the verbatim quotes.

Complaints

Noise and Room Complaints at Mercure Palanga Vanagupe Resort & SPA: Which Rooms to Avoid

  • Severe maintenance backlog including mold in bathrooms, broken shower fixtures, non-functional air conditioning, leaky pipes, burnt-out lights, and door locks that stick or fail to secure 31 reviews
  • Restaurant staff inconsistency—ranging from attentive servers to disengaged staff who appear annoyed by customer requests, speak loudly among themselves, and provide slow service during peak hours 28 reviews
  • Outdated interior design with Soviet-era aesthetics, worn furniture, faded curtains with holes, peeling paint, and lack of modern updates despite 5-star marketing and premium pricing 26 reviews
Rooms to avoid
  • Rooms near kitchen/outside kitchen air conditioner exhaust
  • Rooms on ground floor/facing main road with traffic noise
  • Upper floors during busy periods with thin walls
What guests praise

Mercure Palanga Vanagupe Resort & SPA Reviews — What Guests Actually Say vs the Marketing

Mercure Palanga Vanagupe Resort & SPA sells itself as a 5-star hotel. What guests repeat most:

  • Exceptional SPA facilities with multiple temperature-controlled saunas (Finnish, Turkish, steam, ice), large indoor/outdoor pools, jacuzzis, and diverse massage/wellness treatments included in room rate 127 reviews
  • Generous, varied breakfast buffet featuring fresh-pressed juices, locally-sourced ingredients, smoked fish, artisanal breads, and extensive hot options that exceeds typical 5-star standards 98 reviews
  • Warm, attentive, multilingual staff who remember guest names, proactively solve problems, and create genuine hospitality moments beyond standard service 89 reviews
Method

How HotelShortlist Researched Mercure Palanga Vanagupe Resort & SPA

We read 1,583 public guest reviews of Mercure Palanga Vanagupe Resort & SPA, grouped repeated findings and counted how often each one appears. Pest figures are guest reports, not inspection results. Member-only detail is blurred on this page. Research updated 2026-09-21. If you represent Mercure Palanga Vanagupe Resort & SPA and believe something here is wrong, write to members@hotelshortlist.com and we will review it.

What guests love

Exceptional SPA facilities with multiple temperature-controlled saunas (Finnish, Turkish, steam, ice), large indoor/outdoor pools, jacuzzis, and diverse massage/wellness treatments included in room rate (127×)
Generous, varied breakfast buffet featuring fresh-pressed juices, locally-sourced ingredients, smoked fish, artisanal breads, and extensive hot options that exceeds typical 5-star standards (98×)
Warm, attentive, multilingual staff who remember guest names, proactively solve problems, and create genuine hospitality moments beyond standard service (89×)
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5 more positive findings visible to members.

Watch-outs · 8 recorded

Severe maintenance backlog including mold in bathrooms, broken shower fixtures, non-functional air conditioning, leaky pipes, burnt-out lights, and door locks that stick or fail to secure (31×)
Restaurant staff inconsistency—ranging from attentive servers to disengaged staff who appear annoyed by customer requests, speak loudly among themselves, and provide slow service during peak hours (28×)
Outdated interior design with Soviet-era aesthetics, worn furniture, faded curtains with holes, peeling paint, and lack of modern updates despite 5-star marketing and premium pricing (26×)
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Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Members see this finding in full Member (19×)
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5 more watch-outs are visible to members.
Parking note. Adequate — Free parking available on-site with sufficient spaces, though some guests reported parking located 200m from reception or needed advance notice for guaranteed placement.
Guest sentiment — 1,583 rated reviews
87% positive (1,378)7% neutral (104)6% negative (101)

Review history 1,583 dated reviews · 2013-05 → 2026-09

1234520132014201520162017201820192020202120222023202420252026
Monthly average (1–5)Pest mentionSmoothed trendReview volume
Review counts: 1,583 Google
1 long break in reviews (shaded on the chart) — the hotel may have closed or renovated.

What the trend suggests

Possible review removal2013-08 – 2014-1285% confidence
A 17-month gap (Aug 2013 – Dec 2014) with zero reviews, followed by resumption at 4.0 rating (Jan 2015). The delta is −1.00 (5→4), which does NOT meet the +0.30 threshold for renovation recovery. This suggests either prolonged operational hiatus or systematic review removal/suppression rather than renovation-driven closure and reopening. The extremely sparse pre-gap activity (only 2 reviews total in 2013) makes this period difficult to interpret as growth, but the failure to recover to prior levels is consistent with review_removal.
Possible decline2023-06 – 2023-0975% confidence
Four consecutive months of falling or volatile ratings: 2023-06 (3.5) → 2023-07 (4.4) → 2023-08 (3.88) → 2023-09 (4.56). Although July rebounds, the June-to-August trend shows sustained softness around 3.5–4.0, well below the 4.6+ average typical of 2022. Review snippets from Q3 2023 reveal emerging complaints about outdated rooms, worn furniture, and service quality issues ('old style hotel', 'everything is dated', 'kambariai gerokai apsiure'). This period may reflect operational stress or management transition.
Issue resolved2020-04 – 2026-0978% confidence
COVID-era facility closures (2020-Q2, marked by 0 reviews in Apr 2020) were temporary and expected. However, beginning in 2025-Q1, reviews explicitly praise recent renovation work: 'freshly renovated', 'po renovacijos', and notably, complaints about 'outdated' and 'worn' rooms that dominated 2023–2024 (e.g., 'old style hotel', 'kambariai gerokai apsiure') are ABSENT from recent Q1–Q4 2025 and Q2–Q3 2026 snippets. Instead, reviewers highlight 'nicely renovated rooms', 'modern design', and 'clean' spaces. This suggests a major renovation addressed long-standing physical decay complaints.
Emerging issue2023-01 – 2026-0972% confidence
Staff professionalism and service consistency complaints appear with growing frequency from Q1 2023 onward. Early examples include 'SPA administrator wasnt nice' (2024-Q1), 'unprofessional' staff (2023-Q1), and notably in 2026-Q1–Q3, sharp 1★ reviews citing 'rude and unhelpful' reception, staff refusal to help, and 'personalas atsisako iškepti kiaušinį' (staff refusing to cook eggs). These complaints are largely absent from pre-2023 snippets (which praised 'paslaugus' and 'malonus' service consistently). This suggests management or staffing changes may have degraded service quality in tandem with the 2020 transition to Mercure/Accor ownership.
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What guests report

View
Rooms overlook greenery and forest; some with balconies; outdoor pool offers scenic views
Bed & mattress
Generally praised as comfortable and well-sized, though some reports of 1.5m twin beds pushed together and mattresses being too soft or uncomfortable
Bathroom & water
Mixed reports—some praise adequate water pressure and hot water, others report weak pressure, cold water, non-functional fixtures, mold, and dripping showerheads
Wi-Fi
Mentioned as weak or absent in some rooms
Breakfast
High praise for variety, freshness, and quantity; criticisms of limited restocking after 10am and cold items on later days
AC / heating
Unreliable—many complaints of non-functional air conditioning, inadequate heating in winter, and radiators that fail to warm rooms

Local knowledge

Book SPA treatments in advance, not day-of—high visitor volume makes same-day bookings unreliable
Request Golden SPA zone upgrade (adults-only area) for quieter, more spacious relaxation with better amenities than main spa
Princess Pool (separate reservation, ~7€) offers private luxury spa experience—highly worth the premium
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Room intel

Noisy rooms to avoid
  • Rooms near kitchen/outside kitchen air conditioner exhaust
  • Rooms on ground floor/facing main road with traffic noise
  • Upper floors during busy periods with thin walls
Extra charges guests were surprised by
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Character & facilities

Gym & fitness Basic
  • Small fitness room with minimal equipment
  • Not prominently featured by guests
  • No detailed praise or complaints about gym quality
Family facilities
  • Separate family SPA zone with children's pool and supervised activities
  • Children's playroom with games and toys (free for non-hotel guests too)
  • Kids menu available at restaurant
  • Babysitting/childcare by primary school teachers during summer

Rooms & categories

20 room types
BEST VALUE
Classic, Convertible Double Bed
Classic, Convertible Double Bed
HeatingNon-SmokingArea rug/s in roomElectric kettleSoundproofed roomsSmart TV
member rate per night
€———
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OPTION 2
Double Or Twin Standard Room With 1 Zip, Double Or Twin Bed
Double Or Twin Standard Room With 1 Zip, Double Or Twin Bed
Tea/Coffee makerBathSafety deposit boxTVTelephoneAir conditioning
member rate per night
€———
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OPTION 3
Classic Room With 2 Zip Beds (double Or Twin) Non Refundable
Classic Room With 2 Zip Beds (double Or Twin) Non Refundable
Tea/Coffee makerBathSafety deposit boxTVTelephoneAir conditioning
member rate per night
€———
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OPTION 4
Classic, Twin Beds
Classic, Twin Beds
HeatingNon-SmokingArea rug/s in roomElectric kettleSoundproofed roomsSmart TV
member rate per night
€———
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OPTION 5
Classic, Superior, Convertible Double Bed, Sofa
Classic, Superior, Convertible Double Bed, Sofa
Tea/Coffee makerBathSafety deposit boxTVTelephoneAir conditioning
member rate per night
€———
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OPTION 6
Classic Double Or Twin Room With Zip Beds And Spa Access (bedroom#1: 2 Single Beds) - Free Wifi
Classic Double Or Twin Room With Zip Beds And Spa Access (bedroom#1: 2 Single Beds) - Free Wifi
Tea/Coffee makerBathSafety deposit boxTVTelephoneAir conditioning
member rate per night
€———
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OPTION 7
Privilege, Convertible Double Bed
Privilege, Convertible Double Bed
HeatingNon-SmokingArea rug/s in roomElectric kettleSoundproofed roomsSmart TV
member rate per night
€———
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OPTION 8
Classic Double Room (full Double Bed)
Classic Double Room (full Double Bed)
HeatingNon-SmokingArea rug/s in roomElectric kettleSoundproofed roomsSmart TV
member rate per night
€———
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OPTION 9
Superior Room With 1 Zip Bed And 1 Sofa-bed
Superior Room With 1 Zip Bed And 1 Sofa-bed
HeatingNon-SmokingArea rug/s in roomElectric kettleSoundproofed roomsSmart TV
member rate per night
€———
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OPTION 10
Superior, Twin Beds
Superior, Twin Beds
HeatingNon-SmokingArea rug/s in roomElectric kettleSoundproofed roomsSmart TV
member rate per night
€———
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OPTION 11
Privilege Room With 2 Zip Beds (double Or Twin) Non Refundable
Privilege Room With 2 Zip Beds (double Or Twin) Non Refundable
Tea/Coffee makerMinibarBathSafety deposit boxTVTelephone
member rate per night
€———
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OPTION 12
Deluxe Room With 1 Zip Bed
Deluxe Room With 1 Zip Bed
Tea/Coffee makerBathSafety deposit boxTVTelephoneAir conditioning
member rate per night
€———
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OPTION 13
Privilege, Twin Beds
Privilege, Twin Beds
HeatingNon-SmokingArea rug/s in roomElectric kettleSoundproofed roomsSmart TV
member rate per night
€———
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OPTION 14
Luxury, Privilege, King Bed, Sofa
Luxury, Privilege, King Bed, Sofa
Tea/Coffee makerBathSafety deposit boxTVTelephoneAir conditioning
member rate per night
€———
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OPTION 15
Privilege Double Room (full Double Bed And Sofa) (king Size Bed)
Privilege Double Room (full Double Bed And Sofa) (king Size Bed)
Tea/Coffee makerMinibarBathSafety deposit boxTVTelephone
member rate per night
€———
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OPTION 16
Classic Superior Double Or Twin Room (zip Beds) With Sofa Bed And Spa Access (bedroom#1: 2 Single Beds And 1 Sofa Bed) - Free Wifi
Classic Superior Double Or Twin Room (zip Beds) With Sofa Bed And Spa Access (bedroom#1: 2 Single Beds And 1 Sofa Bed) - Free Wifi
Tea/Coffee makerBathSafety deposit boxTVTelephoneAir conditioning
member rate per night
€———
Rate visible to members
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OPTION 17
Classic, Superior, Bunk Beds, Sofa
Classic, Superior, Bunk Beds, Sofa
member rate per night
€———
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OPTION 18
Privilege Double Or Twin Room With Sofa Bed And Spa Access (bedroom#1: 2 Single Beds And 1 Sofa Bed) - Free Wifi
Privilege Double Or Twin Room With Sofa Bed And Spa Access (bedroom#1: 2 Single Beds And 1 Sofa Bed) - Free Wifi
Tea/Coffee makerMinibarBathSafety deposit boxTVTelephone
member rate per night
€———
Rate visible to members
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OPTION 19
Classic Superior Double Or Twin Room (zip Beds) With Sofa Bed And Spa Access
Classic Superior Double Or Twin Room (zip Beds) With Sofa Bed And Spa Access
Tea/Coffee makerBathSafety deposit boxTVTelephoneAir conditioning
member rate per night
€———
Rate visible to members
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OPTION 20
Privilege, Double Or Twin Bed, Sofa
Privilege, Double Or Twin Bed, Sofa
Tea/Coffee makerMinibarBathSafety deposit boxTVTelephone
member rate per night
€———
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This assessment is one of 200+ across 25+ cities. Members also see the rate — and book it. Membership is by introduction; if you found your way here, tell us who you are.

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Questions about Mercure Palanga Vanagupe Resort & SPA

How is Mercure Palanga Vanagupe Resort & SPA rated?
Mercure Palanga Vanagupe Resort & SPA scores 9.2/10 on Booking.com and 4.5/5 on Google.
How many guest reviews were analysed for Mercure Palanga Vanagupe Resort & SPA?
HotelShortlist analysed 1,583 guest reviews for Mercure Palanga Vanagupe Resort & SPA to build this verified profile.
Is Mercure Palanga Vanagupe Resort & SPA a 5-star hotel?
Yes — Mercure Palanga Vanagupe Resort & SPA is a 5-star property in Rubuliai.
What do guests love about Mercure Palanga Vanagupe Resort & SPA?
The most-mentioned positive in guest reviews: Exceptional SPA facilities with multiple temperature-controlled saunas (Finnish, Turkish, steam, ice), large indoor/outdoor pools, jacuzzis, and diverse massage/wellness treatments included in room rate
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How Mercure Palanga Vanagupe Resort & SPA Compares to Other Rubuliai Hotels

Mercure Palanga Vanagupe Resort & SPA: Booking.com 9.2/10, 5-star. Other researched hotels in Rubuliai:

Review data verified & refreshed 2026-09-21.